Domino's Pizza — Restaurant in Midlothian

Dear Domino’s Team,

I wanted to take a moment to share my recent experience with your store in hopes that it may help improve service and communication moving forward.

I placed my order online at approximately 7:31 p.m. on 10/11/2025, as I normally do, and received an email confirmation stating my order would arrive within 20–35 minutes, which was perfectly reasonable. Around 8:13 p.m., I called the store and spoke with Jeffrey, who assured me that the Domino’s Tracker was NOT accurate and that my order should arrive within about five minutes. At that point, I had no issue at all.

However, the reason I called initially was because the Tracker indicated that my order had already been delivered, even though it had not arrived. After waiting a bit longer, I called back at 8:31 p.m. (with a house full of hungry guests). I spoke with Jeffrey again to check on the status. He explained rather casually that the driver goes wherever the GPS directs them, which I understood, but I found it concerning that no one had reached out to clarify or confirm the delivery location, especially since my correct contact number was printed on the receipt attached to the pizza boxes. And also this was not the first time having an order delivered to my home.

Our conversation lasted roughly 13 minutes. Jeffrey identified himself as the manager and mentioned that his manager was Cassandra and the store owner was Brian. Unfortunately, during our exchange, he did not ask how he might resolve the issue or what would make things right from my perspective. Instead, he simply said the order would be refunded.

Then, at 2:25 a.m. Friday morning 10/11/2025, I received a lengthy voicemail informing me that the case I had opened was closed, without anyone speaking with me in detail about what actually occurred. As someone who values professionalism and courtesy in business, I found it surprising to receive a customer service call outside of normal business hours. If you could hear the tone from the person who left the message, it was like he was making it seem, as if though I the customer had made an error, by not providing enough details. Then lied and said I had already talked with the General Manager, which I had NOT!

While I’ve been a loyal customer and have always appreciated Domino’s efficiency in the past, this experience left me quite disappointed. I’ll be reaching out to corporate directly and will take my business elsewhere. You be sure to becareful using this location, I would NOT recommend them to anyone!

Thank you for taking the time to review my concerns. I hope this feedback is received in the constructive spirit it’s intended, to help ensure future customers have a more...

Anyone who thinks of ordering here....just dont. The first time i ordered on there "app" it was so much money for just one medium pizza and a drink. like $19 somthing i beleive. And if the pizza was good it might have been worth it but the pizza itself was just so small. It was not fresh at ALL. Looked like it had been sitting for awhile. Whats suuuper annoying is they add on 3 dollar delivery FEE then they STILL ask you to tip after you have completed the app order. No. Im not " feeling generous" to give you another dime unless my $19 dollar pizza is good. And how will i know unless i see it? Well i order one more time from them because i beleive second chances. and well...mediocre pizza at its best yet again. 2 pizzas for 12. It was a " coupon deal" Came out to be almost 17 with there bs fees. But yet i saved " 12 dollars" according to the app. lol Ok. anyways the pizza just sucked all around. One pizza was soo salty like they just packet on the garlic seasoning. And literally skimped me on all toppings. Pretty much just cheese. It was a sad pizza. The other one was dripping in grease. Like wayyyy too much grease for that small of a pizza. Dominos get some new cooks and staff that cares about putting out good product, for the high prices you charge. because it aint worth it and frustrates people who just wanna good meal and work hard for the money they waste on you. Will never buy another pizza from dominos aslong as i live. Papa johns all the way. Or a real...

If I could give zero stars, I would.

This is the second week in a row that my order from the Midlothian Domino’s was incorrect. After reaching out to customer service last week and hearing absolutely nothing back, I figured I’d give them another chance. Big mistake.

Not only was my order wrong again, but when I tried to escalate the issue and asked for the GM or a supervisor’s contact info, I was flat-out refused. I was told, “for safety reasons,” which makes no sense — how are customers supposed to communicate serious concerns if no one will listen or follow up?

When I explained that I already submitted a complaint through the website last week and never heard back, I was told, “I don’t know what to tell you.” No apology. No accountability. I asked for at least a name — I was given just “Jeffery” and that was it.

To make matters worse, they remade the order (again, not completely correct), and I watched staff members casually eating the messed-up food behind the counter. No professionalism. No care.

Avoid this location. There’s zero customer service, zero ownership, and clearly no interest in improving. Fortunately, in Midlothian, we have other options — and I’ll be using one of them...