Five Guys — Restaurant in Midlothian

TLDR: food was good, order was forgotten but overall I would recommend this restaurant.

Both the service and amount of mistakes was amazing, both good and bad respectively. Starting out with the bad, they left out multiple drinks from our order which we had to go back and reorder. Then, they ended up loosing track of the order and excluding the drinks had not made anything. After finally getting our order there were multiple mistakes. Moving on to the good, customer service was really good, I’m not local so I don’t have a good comparison nearby but compared to what I’m used to it was some of the best I have gotten, hence why I rated service higher despite the problems. Food was what you would expect from five guys. Restaurant and bathrooms were very clean. Lastly, to make up for the problems we were given a partial refund. If not for the forgotten order I probably would have given this...

It was my first time having it. The food was great. Service was not interactive or helpful, and staff seemed annoyed to be asked questions about items. Stating read the sign. When asked for a bag to replace my grease saturated bag when we left, I was given a smaller bag than the one I went up with, and the bag ripped when transferring. When asked for another bag because it was too small, I was given the same size bag again. No common sense or even acknowledgment of what I was doing even though I explained. I was told there was no kids menu and later found out that burgers are doubles. Lots of money wasted on food and later found out they have single burgers. The guy knew I was ordering for kids and did not offer...

The staff are 'chick-fil-a' courteous and have never prepared us a meal that was not accurate to the letter. Ingredients are always fresh (none of that flimsy water grass and flavorless tomato the other burger joints serve) and the atmosphere is always comfortable and easy going. Even their take out orders seem to stay fresher on the ride home! One of the best in a line of top five burgers places in...