Waffle House — Restaurant in Midlothian

I had previously given this location 5 Stars across the board. But I deleted that review and am replacing it with this review. Every Tuesday morning for more than a year now my 81 year old Dad and I have been coming to his location for breakfast. He looks forward to it every week. He always orders the All Star Breakfast with a side of gravy. I'll usually order the two-egg breakfast, or the Texas Melt with ham. Dad gets coffee, and I get sweet tea. Honestly? The service is hit or miss. We've had several servers, and to their credit they seem to rememember us, and what we're going to order. But often Dad has to ask for refills for his coffee, and has to remind the server about the side of gravy, and more frequently his waffle that comes with the All Star. We don't ask for any "special" plain hashbrowns. The picture of the Breakfast Texas Melt shows hasbrowns, and a couple of pickles. Yesterday (09/17/24) morning around 9am we arrived and ordered our usual. I asked for some extra pickles. When my order arrived there were no pickles. I calmly explained to our waitress that I ordered extra pickles, because sometimes I get pickles, and sometimes I don't and I figured that I would order extra with the hope that I might get a few. At that point the cook came over with a plate piled high with pickles, and dropped that plate on our table. I stated "That's a pretty smart ass response for a couple of pickles." He was clearly having a bad day. Dad is about finished with his All Star breakfast, but once again he didn't get his waffle. Since we were near the waffle station our waitress went over to make the waffle, but the cook brushed her aside grabbed some waffle mix and slammed it into the waffle maker. At least a good 5 or 10 minutes go buy. The waffle is sitting on a plate in front of the waffle iron, Dad is hoping to get a his waffle and a refill on his coffee and when he reminds our waitress she stated that she would get it. Dad asks for it to go. The cook appeared to have everyone distracted with his attitude. Our waitress finally returns, Dad reminds her that he didn't get his waffle. She told him that she would take it off the bill, even though the waffle was on a plate waiting just a few feet from her. Dad told her to add the differenence to her tip and explained that the cook had a "piss ass" attitude. He never got his waffle. At that point we left, and my Dad says that he's afraid to go back. We always trip 20% or more. I can only imagine if I was that cook, and I treated him the way that we were treated he would have lost is mind. I can only imagine the amount of money he costs the wait staff at this location in tips, and the hostile work environment that he creates. He's cost this location...

I usually love this Waffle House because of its convenient location—it’s close to my home, making it a great spot for a late-night breakfast. Most of the time, I get excellent service and enjoy the food. However, my recent visits have been disappointing due to one particular waitress, Bree, whose appearance and hygiene standards leave much to be desired.

Bree consistently looks unkempt, as though she just rolled out of bed. Her uniform is often wrinkled, and her overall grooming gives the impression that she doesn’t take her health or presentation seriously. On more than one occasion, I’ve chosen to drive out of my way to the Waxahachie location if I notice she’s working, simply to avoid risking an unpleasant experience.

Last Saturday night, I was very hungry and decided to give this location another chance. Unfortunately, Bree was working, and it was evident that she was unwell. Against my better judgment, I stayed, ordered my food, and went home. Shortly afterward, I began feeling congested, which made me question if dining there was worth the risk.

I enjoy this restaurant when Bree isn’t working—the service is great, and the food is always satisfying. However, allowing a visibly sick waitress to serve customers is unacceptable, not to mention the need for improved grooming standards. I strongly recommend that management and, perhaps, even a health inspector take note of this issue. This is a relatively new location with a lot of potential, but experiences like this make me hesitant to return.

In this day and age , you would think that restaurants would consider serving food...

Just left. Most horrible Waffle House ever. Our waitress was trying. You could tell she lacked training. Cook was complaining "It's way to busy on a Friday night Bro" She was training another cook. I heard her ask him why he wasn't folding my wife's omelet, worse yet she let him serve it that way. Just basically a flat egg with half melted cheese on top. Granddaughter ordered bacon and waffle. Forgot to cook waffle, started it after we got our food, then burnt the waffle, my texas cheese steak toast was burnt. Hasbrowns were over crisp on outside, and dry on inside. No refills on drinks. There were 2 cooks and four waitresses. When we got there we made 3 booths filled. When they got "busy" was 7 booths and no counter seats. Our waitress was taking orders from all tables, another waitress was making drinks, very slowly, the other waitress was half heartedly delivering food. The lady cook was complaining about having to work, the young man cook was totally lost. When I go to checkout, one of them has a open Monster Energy drink setting on counter. Don't know who was drinking it, because none of them had any pep in their step. I am a huge Waffle House fan, but will not be returning here. I will drive the extra distance to Alvarado to get decent service and edible food. What a shame I was so. happy when this one...