Subway — Restaurant in Milan Township

The Subway in Milan Ohio has awful service and equally awful food. I have been to this location 2 times since the beginning of 2024. Both times the food was bad. I went there for convenience, as I live almost across the highway from there. The first time I went there the one boy working was undertrained. The meatball sub I purchased was made with blackened burned meatballs !! It was inedible!! My second trip to this Subway location was on May 10. My husband and I were the only customers in the place at 7:10 pm on a Friday night. We ordered 3 subs. The first sub was a steak and cheese sub. There were only 3 loaves of wheat bread available and very loaves few of any other breads. I later found out, when we got home, that the bottoms of the 2 subs we had made with wheat bread, well, the bottoms of the bread were burned !! The young girl working there also removed all of the bread , top and bottom, threw it in the trash , leaving only the outside crust of the bread top and bottom, and then put the steak in!!! She then toasted the bread and cheese, only to let it sit and get cold on the counter as she was making the other 2 subs!! I had to ask her to please wrap it ,as it was getting cold. She proceeds to make the other 2 subs. She was very unfriendly and just making our food in a haste. Then I asked for 3 cinnamon churros. She rang up the churros at $3 each.....when the menu board clearly said $2 each!! I questioned her on this and she got a bad attitude with me and said " not her problem if they are ringing up $3 each"!!! So she over charged us $9 instead of $6!! We are senior citizens and we don't often eat out , as we are on a tight budget. So fast food occasionally is a treat. ( When it is good). I asked the young girl would the manager be in the next day for me to talk with,, and she gave me some snippity answer. I continue to be nice to her , even though she clearly was being rude to me. My husband said let's just pay and go home. When we got home we found our sub subs to all be rolled so very tightly in the wrappers, they were made small as they were all squished up inside the wrappers!!! I could not eat mine, and saved it to return, my husband and son threw most of their sandwiches away. Then my son got the 3 churros that we ordered . That girl never put anything on them!! No cinnamon or sugar!! Just nothing at all. We got plain cooked dough in a bag!! I also have these saved to return for the $9 they cost us!! I called that evening after finding our food this way. I asked that girl to please give the manager my name and phone number. The next day I did not hear from the manager, so I called that Subway again. Again I was told they would talk to the manager, and have him call me. Never heard back from the manager. I have called every day , with no response from management!! How is this handling a good business?!! What ever happened to pleasing the customer?!! It has been 6 days of waiting to hear back from his manager. I want a refund, at least on the $9 churros , that I was overcharged by $3, and they were not edible!! ( I still have them, uneaten in the wrappers they came in!!) I can honestly say that this is why I drive to the next town of Norwalk to go to Subway at the Walmart store. The food there is always fresh, hot and good!! And the staff are very nice, friendly people there. Apparently the manager of the Subway in Milan Ohio, does not care about how his business is operating. He does not care about the quality of the food sold there or giving the proper training to his young employees. I give this Subway ZERO⭐rating!!! Perhaps , if the manger at Milan Subway sees this review, he will take the time to...

As soon as we pull in the parking lot the employee inside hangs a sign up on the door that he is in the restroom right now and that we would have to wait until he comes back out. So we wait awhile until he is back then go in and start looking at the menu while is serving another person. As soon as the other person was out of hearing range he says, I'm sorry, but I can't serve you I have lots of dishes too wash, I had lots of work to do before I went into the bathroom, and now I have more. I can't serve you for 30 minutes, and he promptly closes the hatches on the sub counter. Obviously a very lazy and incompetent worker. No need to waste your time going here when you have other choices! Wasted 10...

I came in here and got some subs and the worker a guy was very disrespectful and rude and kept rolling his eyes at me and my mother when we said we had 4 subs! Then he said we can do chicken backs on ranch with grilled chicken! So I ordered a grilled chicken sub with bacon tomato and ranch! I customized my sub don’t get mad at me for it! You are an employee and you have to treat your customers with respect this is very uncalled for you do not treat your customers with that disrespect! I’ve worked in the food industry for about 7 years now and I never treat my customers like this! Very disrespectful and disappointed with me experience here! I’ll be going to the Huron...