Subway — Restaurant in Milford

Ordered through mobile order today while at work. Sent one of my coworkers over to grab my sandwich when she went to get her own lunch because we were fairly busy at our store. When she got there and ordered her sub, the person making the subs (which my coworker described to be the manager or a shift leader probably?) refused to make the sub I had ordered until the specified time on the receipt. My coworker said how she would have to walk back over to get it (which is a far walk) and they were completely fine with that. It is cold, we were busy at our store, and we were now inconvenienced by a staff that does not care about it’s customers. When I came in to get my order (I made sure to give them ample time to finish the sub, didn’t want them to be TOO overwhelmed by such a simple order) and there wasn’t even anybody up front, they were all hanging out in the back, and nobody came up front until I slammed my wallet loud enough on the counter that it got their attention. I was given no apology for being inconvenienced (it was extremely evident I was not happy about coming back and leaving my coworker alone in the store) and was just given the sub. I felt bad for the two younger employees because I know this wasn’t their fault and my coworker said that they tried to be helpful. This comment is directly towards the person in charge who was making sandwiches today. I also work at a place that has mobile orders and I have never once refused to make an order if a customer gets there early. I used to come to this location nearly everyday, but have slowly stopped going as much because my favorite employees are no longer there. This just proved my point as to why I should just stop going...

Absolute worst service ever!! I placed an online order via the Subway app at 4:45 for it to be ready at 5:50. I received an email letting me know that my rider was almost ready at 5:34. Upon my arrival at 6:00 I went up to the pi kup portion of the counter and was told that they still had to finish the order. There was heavy foot traffic into this establishment that the 2 employees would stop making online orders and assist those customers. I also discovered while sitting there waiting for almost 45 minutes that if DoorDash orders came across the system that regular subway orders were getting bumped back to make the DoorDash subs. I understand that no one wants to be in the position of having angry customers backing up in your lobby but if it's not feasible to make the online orders that come over the system maybe they should limit the number of...

Had an online order, said it would be ready at 6. Arrived at 6, Friday night, and line was out the of the store on to the sidewalk. Went inside to tell them I had an online order, they proceeded to tell me I needed to wait in line. Thirty five minutes later it is finally my turn and they tell me they have no meatballs for the meatball sub. I say, just make it like xxx with is a lesser priced sub and she says, ok, we will start your order, should be about 15 mins. What????? Finally once it was finished there was no manager to adjust the price but if I saved my receipt, came back Monday and explained what happened I could get the refund. Ummm no thanks. One hour fifteen mins later I am finally back home only and the tossed chicken salad has no chicken or dressing but does have the onions I...