Iceberg Drive Inn 3900 South — Restaurant in Millcreek

I feel sad, disappointed, let down by a big name in this fast food industry… I’ve never been to this location, but have been to a number of other locations so we were excited for dinner… Last night, between the hours of about 6:50pm-7:30(as per my photos), We ordered (drive through) -Carmel cashew shake -phili cheese steak sandwich. -grilled chicken sandwich combo(no bun) -cheeseburger kids combo (twist cone&root beer) -2 piece chicken strip kids combo(vanilla cone& vanilla coke) I asked for (2 honey mustard, 2 bbq dipping sauces.) I knew something was wrong when we pulled around they took my card for payment, and then they (young teenager boy and girl) started looking confused at a couple different receipts, coming near the window then leaving.. Then he asked me does this look like your order ? Then shows me a receipt , I say, well that’s what I ordered for the kids, but that coke should be a Vanilla Coke… I said we are missing the two regular menu orders then he looks at the other receipt in his hands and starts reading… I say well, you said chili cheese burger… I actually said phili cheese sandwich.. he said okay we can change that. We are working on it now, I said okay.. Okay… Vs… What we actually got… As seen in pics….. My phili Cheese steak had no phili cheese… So I being the resourceful person I am, pulled out my grated mozerella cheese from the bottom drawer of my fridge, loaded it… and tossed it in the microwave.. 1 minute. I pulled it out, nice and melted, the bun was now very soggy… I should have tossed it in the oven… I just wanted my fast food… fast… While we were eating the fries… I asked for the bbq and honey mustard to be pulled out of the bag by my dear wife, And she looks and says this is all we have… These fry sauces … Okay, I said, Welp… 0/2 so far… Then my wife proceeds to eat her grilled chicken sandwich…. As she unwraps it.. She says.. I thought we ordered no bun… I grinned and said, oh just put the buns aside, and don’t eat them(crisis avoided?) She says okay…. She starts eating her chicken sand which… then gets this awkward look… And keeps chewing… she takes another bite and her face looks increasingly mysterious as if she’s trying to figure a deep mystery out. She then says… This chicken tastes like it has freezer burn …!! Yikes!! I said… sorry babe… I’d offer some of mine but I know you really wanted the chicken…. Then I go to take a swig of my kids drink, as we as parents usually do when our kids leave the table to go play with their friends outside instead of staying at the table to eat… and … nope it’s not Vanilla Coke… it’s regular coke.. so then i thought maybe the other one is Vanilla Coke… Nope… It’s rootbeer, so they didn’t give us a Vanilla Coke I said… as I look to my wife with my slightly raised eye brows and wrinkled 41 year old forehead… ….. That’s it!!! She said…. I’m not in the mood for cuddles tonight!!!! I slowly died inside…… (As I just made up the last part in my head but… it makes sense if she was thinking it… because… i really didn’t get cuddles last night… ) The things they did get right, The absolutely unbeatable fries, Absolutely unbeatable shake and kids cones. And the rootbeer, and kids cheese burger and chicken strips. I wish this was not the way the evening ended… I May have had cuddles with my very attractive wife… … Will this be a haunting memory for cuddles nights to come?? Can this ever be reconciled?? Am i doomed for ever…. To have a wife who never forgets accompanied with a reason to not cuddle?? Only time will tell…. I’m a little nervous because… well… as we all know…. Cuddle time is coming tonight…. Do I initiate? Knowing full well that we had that hectic dinner still fresh in our minds?? How will this end for me?? 5 star on your awesome shakes.. 1 star on everything else… What will...

Frozen in Time. I was in Murray Utah today and drove out of my way to enjoy a delicious Iceberg milkshake. Ordered one of the more expensive shakes, Snickers. I arrived exactly 15 minutes before closing time. Obviously a mistake. I watched them block the drive thru with a garbage can just as I was trying to enter. I drove around to the side and parked. The crew was very focused on cleaning up and closing down. I ordered my shake, the shift leader himself took my order. He made it clear that this customer was imposing on his precious clean up time. No greeting, no please, no thanks for coming by. I know he can talk because he clearly stated how much money to pay him. Clearly I was to feel their magnanimous benevolence simply by being allowed to order seeing as the inside was closed and the exterior take out windows basically locked down. I did get my"famous" Snickers shake. Actually, it tasted more like a vanilla shake with a couple of chocolate flakes and a few hard to find pieces of a Snickers Bar. I quickly realized that a large portion of my shake really was plain vanilla. Normally, I would address this with the manager on duty at the time of the event however tonight I was more interested in living than requesting. I opted to take a picture and a shot at the garbage can instead. It's been a long time since I've had a shake. Better to toss it than eat one that doesn't have any flavor. To be fair, this is my first visit to The Iceberg in over 25 years. Tonight may have been an anomaly. I hope so. Eventually I will be willing to give it another try long before closing time. That is when I will update...

My family has been going to this iceberg for as long as I can remember and I am saddened by how it has slipped. I completely understand where the bad reviews on here come from. I just got back from this location. I went through the drive through and ordered three banana splits. We have only ever gone here for banana splits and shakes because they WERE always amazing and no one could compare. but today when I asked for them to be made traditional I had to explain to the young man at the window how that was made. I was then asked to pull forward because they " take forever to make" the wait was not as long as expected at about 15 minutes but still excessive considering the lack of business when I arrived. the splits must have sat the entire time because I was handed three bowls of soup. The mashed garbage I was served could have qualified as a shake except it was to runny to eat with a spoon and contained the wrong ingredients. In fact no two of the three splits had the same toppings from what I could discern from the mash of colors. The requested toppings being pineapple strawberry and chocolate syrup. One had no chocolate, one had what appears to be an entire bottle of magic shell floating in it and the third seemed to be all pineapple. I hoped my kids could enjoy this restaurant as much as i have for 30+ years but I'm not sure I will ever return with service this poor. I would give 0 stars if I could. Arctic circle will receive my business from now on their shakes may now be that good but at least they know how...