Twist Bakery & Cafe — Restaurant in Millis

The management lacks customer service skills and are quite rude and dismissive and that’s the only reason I will never go back, despite the fact that I have eaten here regularly almost every day for the past two years, including times I have had corporate functions and purchased large amounts of food for guests. I don’t even think anyone has bothered to remember my name after all of this time. The way I was treated this morning after asking for an additional shot of espresso in my coffee because it was essentially a cup filled of ice and milk was really humiliating, to bother me about a price point when my entire paycheck seems to go here. Even while it’s one of the better food options around I will not go back because you still don’t know how to treat a loyal customer after two years of seeing me. I appreciate the lower tier staff who actually know how to keep their customers loyal and treat people like they matter, but after today trying to charge me extra because they want to fill my cup with ice and milk and then blame me when I asked for more coffee flavor? That was the...

Found them on Happy Cow. Exterior is an unassuming, strip mall place. Interior is chic, minimalist but welcoming and nicely done.

My drink was iced coffee. I drank it black, and while it is strong, very strong, there's no off flavors. It wasn't a struggle to finish by any means, and I typically prefer a lighter roast.

For my meal l, I ordered the black bean burger. This type of burger is usually hit or miss for me. It's typically either flavorless or loaded with cumin.

Im happy to report, this burger was neither. I can say without a doubt, it was the best black bean burger I've ever had. I put no condiments on it, and while they may compliment it, they weren't necessary imho. It had a nice, crisp texture on the outside, and a well seasoned and soft interior. I can confidently say it was the best veggie burger I've ever had.

Although I didn't have any of their desserts, rest assured I will on my next visit. Very impressed with this little...

Tried it once years ago. The waitress (who turned out to be the owner) was really rude to me. I had never been there and she was impatient and almost bothered by my questions. I never went back until last month with a friend who was visiting from California. She has Celiac so I decided to try it again. Wow! Everyone was so rude and inattentive. Still! Okay...so the owner always replies “this is so surprising to me.” Really? Still? After all the people who leave that on their review? Yes...you ARE expensive! Oh and YES the staff is rude! The food is good and my friend loved the roll her sandwich came on but I was SO embarrassed!!!! I kept apologizing to her for the wait and the staff! I would rather cook at home from the gluten free section at the store and save myself the abuse. I am not sure why this place is succeeding and frankly don’t think...