Milltown Ice Cream Depot — Restaurant in Milltown

I went to this ice cream shop along with my family and friends, and I honestly wish I could give a negative rating to the service we got when we went there. We must have stood outside for a good half an hour waiting behind a family of four, so we decided to go inside. After seeing the other reviews, I’ve seen this is quite characteristic of this shop anyway, so that’s not my main complaint. Once we got inside, (meaning I, my friend, my father, and five little children) we took a few minutes to come up with what we wanted. The man who served us had a horrible attitude when he was giving us our ice cream. His first rule after one child tried some ice cream: only three tries of ice cream per group. My friend, who has been here numerous times, told us that the rule was something the man made up. And while I understand you were apprehensive of young children coming in your shop and trying the ice cream, that rule was insane. We had five little children plus myself and my friend, both teenagers. According to the rule, three of us seven customers could try ice cream once. Because of that, most of us ended up with ice cream we really didn’t like. But even before that. How could you force people to not try ice cream like that? Absolutely ridiculous! I would even understand if you limited it to three tries per person. Because at least each person would be able to pick an ice cream they actually want to eat. On top of that, one child in our party wanted toppings but didn't realize you needed to ask for the toppings before she was handed the ice cream. So the moment our server gave us the ice cream, she told him she wanted gummy bears. He refused to take it back, and didn’t give it in a cup in the side as other places would have done. Aside from this, his attitude was absolutely atrocious. He was frowning, his tone of voice was very irritated and we hadn’t even done anything except come to purchase ice cream. I understand that we came in the evening, that we came with a large group, but if you’re going to work in a corporation like this, with such a late shift, you need to actually give the energy that people appreciate. We weren’t looking for someone super peppy or over enthusiastic or anything. Just a person who smiled or even had a nice tone of voice and didn’t look like serving us was the last thing we wanted to do would work. Rest assured, none of our party will be coming back to this shop. Even the friends in our group, who recommended the shop are reconsidering their choice in ice cream shops after the service we received and rightfully so. There are so many other shops where we have never had this problem. My final statement would be to please treat your customers as if they were coming for the first time. Most people know that first impressions mean the most, and this was my first and last impression...

As soon as I arrived, I noticed a long line...the poker-tell of a great ice cream shop/parlor/depot! The group of children in front of me were having a backflip contest (I was rooting for a young and budding amputee named No Hands Dan) and mid-flip NHD accidentally kicked my glasses straight off my face and shattered my glasses on the pavement, a forgivable offense, but suddenly my entire world became blurry shapes. “What kind of ice cream would you like?!” Barked the high-school attendant. “Mint chip will do”, I muttered into the hazy abyss in front of me. I took my cone and wandered to a quiet area to form a plan: how do I get home? Where can I get another pair of glasses? Why is no one else standing in this quiet spot I’m in? I was in the middle of the road and a drunkard in a Corvette bombing down the quaint roads of Milltown struck me in the knees, sending my flailing body into the air. The children cheered as my broken legs spun 10 feet above the ground, whirling through the warm Summer air. “That idiot is doing a triple backflip!!!” a young delinquent screamed. I landed on my face and my teeth shot out of my mouth like bouncing marbles...No Hands Dan vomited immediately. I am now a quadriplegic because of Ice Cream Home Depot, I type with my nose and am the unofficial backflip champion of the children...yin to the yang I suppose. Also, the old Ice Cream Depot location was better, it just doesn’t...

Saw high reviews so my wife + I were excited. We waited 45+ minutes and ice cream itself was okay, not spectacular and definitely not worth the wait! We are willing to wait if it’s great, but this wasn’t. The service was poor and slow. For the amount of people in front of us there’s no reason it needed to take as long as it did. They were out of many flavors as well and we came in the early afternoon. Update, Mr. owner, my wife and I went on July 7, 2019, and had the upsetting experience mentioned above. It’s to us of great trouble to see you stalking my Facebook profile and to so indecently respond to my honest review. If you do not respect my experience as a customer, then I am afraid you respect none of your customers at all. Great businesses are those who can look at their weaknesses and better them, for the good of the customers who you say you serve. Now if you strive to serve yourself only, then it is obvious why every negative review in this thread seams absurd to you. Have respect for others, Mr. owner. Even with those who did not have a positive experience at your...