Dairy Queen Grill & Chill — Restaurant in Milton

Missed breakfast today due to work and boss buying lunch today. So thought Dairy Queen sounds good.

Co-worker told me what he wanted off I went to go pick up our food.

45 mins later finally got to eat.

Co-worker ordered chicken strip basket 6 piece large with Candy Cane chill Blizzard got his fries and his drink.

I ordered the number 9 with no pickles add flamethrower sauce to the burger; and Flamethrower sauce on the side for the fries. See there I said fries which should have clued the order taker in that I wanted the meal.

Well whomever took the order must not know the menu very well. Not just at this location, but several this has happened at.

If you take a gander at the picture I included at the very top almost like the small print at the bottom.

It says that every combo comes with a drink and fries. I asked for a number 9 the menu says it should come with it and I even asked for sauce on the side for the fries.

So I drive back to work with a large blizzard with no lid melting in my drink holder shooting candy cane drips 10 mins back to work.

Co-workers order totally right.

I open the bag no fries. I hoot and holler at my co-worker my futile frustration of Fast food workers who don't know what a meal is.

So I say I'm starving F it I'll just eat my burger.

Open it and it's not a Double cheeseburger no pickle with flame thrower but a breaded Chicken Sandwich with lettuce and tomato.

So I decide to head back but before I do I figure I could gobble down my chili cheese dog to stave off the hunger pains.

Chili looks old and crusty like it's been sitting or reused.

Now completely frustrated I went back.

Went in and explained everything to the lady behind the counter and she stated she knows it was right cause she was in the kitchen and made it.

If that's the case the weak link in the chain seems to be the order taker. The only way to explain it is that the drive through operator put the wrong burger in the bag and gave me a chicken sandwich and someone else a double burger.

They also do not know the menu and that combos come with fries and a drink.

I think it's just time to give up on the old Dairy Queen. Next time I think Dairy Queen sounds good to eat I'll remember the last few experiences I've had and...

SLOWEST MOST INCOMPETENT restaurant drive through i have EVER BEEN TO!! Absolute non sense that ANYTHING could take as long as these people take to make anything. On multiple occasions I have seen up to 4 people standing around doing things that should take a back seat to getting the customers orders done. It doesn't matter if there is 1 car or 10 in the drive through, everyone should be working together on getting the orders out. And every time it is the same ridiculous wait. & most of the time the people in front of me don't even order a lot of stuff. Also, the inside is closed to customers so its not like they have orders coming in from both ends. I couldn't imagine how horrible it would be if they had to deal with the inside customers as well as the drive through. This place needs better management. Never, in all my many years of going to this location, have I been so jaw-droppingly amazed at how this place can be SO CONSISTENTLY SLOW. Even when there are no cars in the drive through, or one car ahead of me, it takes them way longer than it should. And 3 times now lately, I have sat at the order mic for minutes saying "hello?"... "hello?!"... & I finally just have to pull up to the window & order. Funny thing is, every time this has happened, they have no trouble getting right to the person behind me. I know bc I listen to see if maybe their intercom is down or something. But no.. Every time they have instantly popped on there asking to take their order. If you can, avoid this location. I didnt even get to mention the quality of the food/treats when you finally do get your order. For another review...

Today was NOT a good day at DQ at the drive through. I placed an order to include 2 Lg Root beers. Only 1 got ordered. I also requested senior discount the cashier indicated she heard me and didn't give me the discount. I also ordered 2 large blizzards. They were put in the carrier and bag they were in along with what I thought were 2 root beers. Along with that went a HOT 6 piece chicken meal in the empty spot where 1 of the root beers was supposed to be in. Well that caused my blizzards to melt and the root beer to get warm, melting some of the ice. When I got home I discovered all of this and was a very upset. I went to take out the blizzards and one of the lids were not on properly and it came off spilling a half melted blizzard fortunately in the bag it was in and not all over the counter... I was not going to go back and get another root beer. Because it wasn't charged. At about 6:30 PM I tried to call the DQ phone number and got a recording saying that they were not available to take my call and to leave a message. Managers: Please talk to your customer service reps and encourage them to pay closer attention to their customers orders and requests... this isn't the first time this has happened. I am sure not the last. But today there was more going on with this order I just couldn't tolerate. Sloppy bagging, forgetting to give senior discount and forgetting to order a drink. YOU NEVER PUT A HOT MEAL IN WITH FROZEN OR...