Puerto Vallarta Mexican Restaurant and Catering — Restaurant in Milton

I will give insight about this place as someone who has been living in Milton for 4 years and I regularly take a gamble on this place because I love Mexican food. The chefs have always done a fantastic job. They always make everything delicious and it comes out hot. However, for the last 4 years that I have been ordering here, this place gets my order wrong half the time. I am not being dramatic here, this place has a very abnormally high ratio of getting my order wrong. I have a feeling it has to do with the waiters and management. I even tried to talk with the waiters before about a huge mishap and then the waiters tried gaslighting me into believing my dish was what I ordered. I ordered chicken mole enchiladas and this waiter was trying to get me to believe my dish was mole when it was so very obvious that they served me red sauce instead. They also tried gaslighting my husband into believing they gave him his order. He order seafood and they served him chicken. They straight up were trying to gaslight us even with the evidence right in their face. Anyways, if you decide to eat here, know that you are taking a gamble. If you’re someone who has severe allergies or dietary restrictions, I would not recommend eating here because these guys are so unreliable and do not take responsibility for their mistakes. If you eat here you’re trusting unreliable waiters with your life if you have allergies. I do have dietary restrictions and cannot eat flour so I order corn. They have regularly given me flour tortillas instead of corn when I ordered corn. And I order in often from DoorDash and can’t get a replacement like I could in person. I give a star for the awesome food quality from the chefs, but the rest of the things about his restaurant are so consistently inconsistent...

When we arrived we were seated promptly. A server came our table and asked if we were ready and we asked them to give us a few minutes. They seemed pretty rude about it. We had ordered some margaritas and we wanted one salted and one with whipped cream, when it came out the salted and whipped cream was all in one and then the server proceeded to blame me and said didn’t you want all that and I said no we specifically asked for one with salt and the other one with only whipped cream. She seemed to have an attitude towards us, we really just wanted to add whipped cream to the one that didn’t we didn’t ask them to remake it.

The food was ok. It was all very big portions. I had the chicken mole and it wasn’t the typical mole I am used to. It was definitely spicy. We had ordered a cheese quesadilla for my son on the kids menu and it was very hard. The cheese was not very good.

Probably the worse thing was when we were leaving they were emptying out their septic tank or something. It was so disgusting and horrible to smell right after eating. I can’t imagine anyone having an appetite when smelling that while entering...

The only reason I am giving three stars is because I really like our waitress, and the food is not bad. My family was seated pretty close to the bar, and when we started to order, we realized that the music was way too loud. The waitress couldn't even hear our order, nor can my family have a conversation with out screaming "whaaaat" and having to repeat ourselves. We asked our waitress to turn the music down the first time, she went to the bartender and nothing ever happened. We asked again, she went over to the bartender, and again. Nothing happened. Asked again, and The waitress Informed us that she has asked the bartender repeatedly, and he refuses. Now every time she comes to our table, she apologizes. She also told us that a customer had to give him $5 to turn it down just a little bit. I'm not one to ever complain. But I thought this is supposed to be a family friendly restaurant, not a Flippin night club.

The bartender makes a bomb...