Whataburger — Restaurant in Milton

Never had issues. Clean, hot food, order always correct, until the other evening. We went through the drive-thru instead of ordering ahead on the app. I was at the pick-up window and had been there five minutes waiting for my food. But I wouldn'tt complain because I know they cook it fresh . I watched as the employee walked out to a truck parked at the corner, just ahead of me, and handed him a bag. After a couple of minutes, the man handed the bag back to her. She then handed him another bag. After a minute, he drove away. She re-entered the establishment and brought the first bag to the employee at the window. That employee then attempted to hand the bag to me.

I obviously refused to accept the food. I explained to the window person that I witnessed the other employee give that bag to the truck. The other employee denied she did such a thing. Again, I watched her do this, as did my adult daughter, who was with me. So the window person again tried handing me the bag. I said no. The other person had the bag long enough to open the sandwiches, lick the fries, and put the dressing on the salad.

At this point, both employees became obnoxious and angrily took the bag and told me to pull up to the corner where the truck had been parked. At which time I did. I also called the customer service department while I I waited, again. Ten minutes, then 15. Finally, the employee handed me my bag and, without a word,walked away. I continued on the phone with my complaint.

In the end, I didn't eat the food. It was very cool to the touch, and I do mean cool. AFTER 15 MINUTES IT SHOULD HAVE BEEN CHARCOAL! It was obvious they just handed me the original bag and walked away.

So I received an email from the manager saying she was sorry.

Micca Rodriguez, Manager Whataburger Restaurant #0932,

You need to train your employees better. If they expect to be paid then you should expect them to work and be honest while doing so.

It looked as if someone punched the burger with their fist. The salad had been shaken badly, tossing it all to one side of the bowl and the ranch dressing was...

I have been in a ketchup war with this place for going on 8 months now. Pretty sure the ketchup must be made of gold because it's like prying teeth trying to get them to give you more than one pack. If you're reading this I'm pretty sure you're thinking "Really? All this over ketchup?" In response I say, oh yes. It has come to this. It doesn't matter if you put it in the extra notes, put an addition for ketchup, if you're ordering in calling your driver, calling the store itself and speaking to the manager and begging for ketchup. Ect ect.. even the drivers have made comments that this manager is the stingiest person they've ever met on ketchup. Part of this is now sheer curiosity. What does she do with the ketchup? Why does she refuse to let it go? Is there an empty solace in her eyes every time one packet leaves her grasp? I can understand her love for ketchup for the simple fact that I love it too, if she could only trust me with more than one packet of the delicious paste, if any come with my order at all. On the flip side let's break down the math shall we? According to online sources a large fry at Whataburger is 3.75 oz. We're going to assume the same for the onion rings approximately due to the fact that I'm tired of Googling it. So with my most recent order that gives me a total of 7.5 Oz of french fries / onion rings that were requested with ketchup. I received one packet of ketchup, more than usual. This is only one pack, not one pack per. So dividing this one packet, which is 1 oz of ketchup between the 7.5 oz of side orders is 0.1333333 ketchup per ounce of side. This means technically for even distribution I would not be able to even dip one morsel fully in the ketchup. Looking at the diagram I have created with my French fries you're looking about one raindrops worth of ketchup split between 20 or so fries. I don't think that would even be considered a light glaze. So yes I know this rant is long, 8 months in the making, but as I sit here and stare at my extremely dry dry fries I find myself mourning what they could have been with just a couple more...

I love Whataburger. It's my go-to place for fast food. This location though, has messed up something on EVERY order in the past year. They used to be spot-on getting everything right, but not anymore. If you go through the drive through, I recommend checking EVERYTHING before you leave the window. They have missed things like giving us sweet tea instead of unsweet tea, raw onions when the sandwich is supposed to have grilled onions, missing sandwiches, no straws for our drinks, and even one time there were four orders of french fries missing. This wouldn't be a huge problem if we lived close, but we live about 12 miles away and going back to get what we were due in the first place with no other compensation for our time or gas, is ridiculous. The "management" in this place needs to do something other than sitting in the office and expecting things to operate properly. He/she/they should be training their staff on double checking each order before it is handed over to the customer. For me, it's worth the drive to skip this place and get my order right at either of the Pace locations. 4 years later: They have gotten better with the accuracy of the orders...most of the time. (Increased from one star to two because of this.) Now they seem to have a problem with the "fast" part of fast food. Someone shouldn't have to wait over 25 minutes to get their order at the drive thru with only five cars in line. This seems to be a regular problem with them for the last few months, especially in the evening. If you are in any hurry, skip this place and go to Arby's. They...