Oh my goodness. Absolutely ridiculous. Food was beyond soggy like a pair laundered socks. Vegetables were wilted and clearly not fresh. If you get extra meat, be prepared to have paper thin bread as it does nothing to hold in the ingredients to even experience the sun. Everything’s falls out. Prior to even eating the sun though, they prepare these 12+ inch subs and don’t have bags to accommodate them. They opted for me to carry my food over my shoulder like a log instead of giving me a carry out bag to fit the sandwiches or simply cutting everything into 6-7 inches or logical halves. Completely unprofessional and poor customer service not to do that or tell someone. Additionally, one of the sandwiches were wrong and I paid for things I didn’t receive. By the time the sandwiches were ready to eat it was soaked through every layer of the wrapping paper and absolutely disgusting to eat soggy bread and wilted vegetables. Likely will...
Read moreQuite disappointed. Third straight visit to this location receiving an incorrect order (hence the loss of 3 stars). I absolutely love cousins, but this location needs serious attention by corporate. I work close by so this location is only option for lunch break.
Typical experience here, I wait at counter for up to 2-3 minutes until an employee finally emerges from the back kitchen. I order my club with no mayo, no onion, on garlic herb. I get a club on Italian, lots of mayo, lots of onions. This has happened three times in a row so shame on me I guess.
Also told "we're out of cheese curds".
I want to continue to go here for my 30 minute lunch but it's seriously frustrating that this spot cannot make a very...
Read moreI had such a terrible experience tonight.. I walked in and started placing my order. After the gentleman behind the counter realized I was ordering more than two subs, he told me they were a bunch of orders in front of me and suggested I leave. Said " there is only 2 if us"! Sounding annoyed.. I am pregnant and had the taste for a cheese stake all week. Not to mention I was also ordering from my father and mother who I am a caregiver for .. Okay so after the long wait not only 1 nor 2 but three of the subs were done wrong... So I spent $40 and had to go home to cook ... Smh My bf and I go out if our way to come to this location (usually in...
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