We visited about a month ago on a Sunday evening for a friend's sons birthday party. The place was insanely busy so it was chaotic. About 1/3 of their games were out of service or didn’t work. My husband went up to tell someone that a game wasn’t working and an older lady with white hair, probably in her 60s borderline 70s, yelled at him “I’m only one person. I’ll get to it” I thought that was odd so we waited for her to come help us. In the mean time, another game stopped working so I went up to tell her we had another game and she started yelling at me “I’m only one person! You’re gonna have to wait!”. I immediately went up to the counter to find a manager and when I went up to talk to her she was acting extremely rude to another employee who was trying to get an answer from her about something. She then started talking with me and was very straight faced when I was talking with her. No remorse. No apology. Just that she would talk to her. We went back to playing what games were working and the manager proceeded to come talk to the employee who originally yelled at both of us who was filling a game with tickets only 50dt away and started pointing at us saying that we were complaining about her and her attitude towards fixing the games. We immediately played what tokens we had left and gathered our things to get prizes. When we went up, the ticket machine was broken so we waited about 10 minutes for them to fix that and then the white haired employee was now helping the prize counter and she would not help us get prizes. She’d help other people who came up after us and even another customer commented how weird it was that she was ignoring us and apologised that she cut in front not knowing. Absolutely ridiculous behavior from employees working for an arcade establishment. And completely appalling behavior from the manager for calling customers out and not handling the situation behind closed doors. You both need a write up and coaching and/or fired. You don’t treat customers like that who are paying to be there. And if you’re that miserable working there to treat other employees or customers that way, find a new job. No one is forcing you to work there.