Domino's Pizza — Restaurant in Minneapolis

Before I tell you this story, keep in mind that this was the 2nd time I had ordered a veggie pizza with NO cheese and instead was given pizzas with cheese 2 weeks in a row from the same Dominos. These were carry out orders. The 1st time they had put feta cheese on it, when I called to complain they offered to redo it and I went back to pick it up. The next week, I had a horrific experience. I am vegan, along with my kids. We ordered a veggie pizza with NO CHEESE. The staff repeated the order back stating veggie no cheese. I thought everything was great, until I got home and opened the box and saw CHEESE on the pizza! This time it was feta and provolone. After a long day as a nurse, I felt frustrated since this was 2nd time in a row that this had happened! I called expecting them to make it right. What happened next, was the worst customer experience of my life. I explained what happened, that this was 2nd time in 2 weeks and that I want a veggie with NO CHEESE delivered! Instead of , "I'm sorry for the mistake, we'll make you a new one and deliver it to you." I was questioned, "Did you say specifically no cheese absolutely?!" I said, "what do you mean, doesn't NO CHEESE mean NO CHEESE of any kind?! I was told that because the veggie comes with feta and provolone, saying no cheese just means no pizza cheese, so you have to specifically say no pizza , feta or provolone cheese. Then he said, hold on, and I'll find out how you ordered it. He confirmed with staff that I had said "no cheese" and because I didn't specify the types of cheese that it was just a misunderstanding. I said well since this is the 2nd time this has happened I would like it delivered, and he said no. I asked him how I was supposed to know that this pizza comes with 3 cheeses when I am ordering on the phone and not looking at a menu. I also suggested that it would be a good idea to train staff to ask if no cheese means just pizza cheese or feta and provolone as well. To that, he said that customers should know what they are ordering. At this point I was extremely upset and let the F bomb fly out while stating , How the F&%$# do I order this so this doesn't happen again?#% This is BS! Then my son got on the phone and again, the manager explained that we were ordering it wrong and that NO CHEESE doesn't mean no cheese on a veggie because it comes with feta and provolone?! My son was calm and again requested delivery, the staff said that that's impossible because they track mileage and there would be no way to get reimbursed. My son stated that he was going to complain due to poor customer service to the GM and he said. "we won't get in any trouble because I see all of the complaints, and I am friend's with the GM and nothing ever happens with complaints. Then, my son said okay I'll come and pick up the pizza, could we get a buy one get one free or a coupon at least? and the guy said, Well, she used curse words and yelled so I can't give you a coupon, but I'll put a note in the system that when you order a no cheese veggie it means, "absolutely NO CHEESE!" I guess I always thought that no cheese encompassed all cheeses?!?! Domino's has lost me as a...

I picked up the pizza in icy roads to go pick it up. When I got home, I realized the pizza did not have any of the garlic seasoning on the crust. I immediately called back, and the person who answered the phone was not willing to refund me ANY of my money for the pizza. I told him that this is why I ordered Dominos in the first place, because I enjoy the crust. He was not willing to make another pizza at all, or give me any sort of reward for this massive mistake. I asked him how this happened, to which he responded. "We're busy." I followed up with, " so that's why the crust was not properly seasoned?" He replied with a simple "Yes." I am irate at the complete lack of empathy and lack of accountability at this location. I understand mistakes happen, but the lack of ownership is sickening and I can't say I will be ordering EVER from this location again. My pizza was also...

Ordered here for years. The one and only time I call in because all of my food was extremely undercooked the manager gets on the phone offers to send a new pizza I say fine, but everything is raw all the sides. He changed his voice when I tried to tell him I placed the order 6 mins before their pizza tracker said it was done and out the door. How is that possible? So now I can no longer order from them because I refused the free food after he got super diva with me and got very pissy. Yes a grown man. He lied and said his name was Keith. No such employee. Thanks for your horrible service Derek the manager aka Keit . So mature you have caller ID so instead of answering you answer and hang up or say some thing childish. I can't order from you any longer, couldn't get the food remade, but I get a coupon for %20 off online ordering. So that means drive 20 mins out of my way. For...