We went here for brunch to listen to some live music, but unfortunately our entire experience was negatively tainted due to the quality of service and how they take care of their customers. They didn’t show any coffee drinks on the menu but I saw other customers with coffee so I asked about it. They said they could basically make anything, so I said a latte, but then they brought me a cappuccino. For brunch it just seems like they don’t really know what they’re doing or how to take care of people. I had salmon Benedict but the salmon on it was over-cooked and reminded me of canned tuna, and the poached eggs were completely over-done and hard inside. The side of cubed potatoes was bone dry and there was no sauce or even an offer for catsup on the side. My partner ordered the shredded beef, thinking that there would be some thing like toast along with it, when it was actually just a small plate of shredded beef. He ordered toast as a side then, but it came 15 minutes later when he had already been done with the beef for quite some time. I tried to order an alcoholic coffee drink from the menu which was basically cold brew and caramel rum, but they said they were out. Logically I would think that a waiting staff would offer a substitute, but they didn’t so instead I mentioned mixing Bailey’s or Kahlúa with cold brew instead as a substitute. They hesitantly said sure I guess. Then on the bill they charged us for each component of the drink separately instead of just charging it as a substitute for the drink on the menu that they were out of, so it ended up being double the price. When we brought this up they said I don’t know that’s just what the bartender told me to do, without offering any assistance. Of course the live music will always be good, but as a restaurant or hospitality, it just seems like they don’t have an identity or know how to take care of people so they want to come back. The food was honestly bad and I’m upset that I paid how much I did for something that I didn’t like, and was then overcharged as a substitute for something they were out of. I will definitely go back to see bands in the evening though and just get a wine or something, but I won’t be wasting my money or time on anything else there.