I recently went to the Kingfield location looking forward to ordering an ice cream sundae. It was late in the evening (9:30) but your website showed that the shop was open until 10. So my boyfriend and I hopped in my car and arrived at 9:40. I was happy to see that there were a lot of people like us out for ice cream late on a hot summer’s eve. But much to my dismay, when I gave the server my order he said that he couldn’t make the sundae because they had already put the hot fudge and caramel away. So I ended up ordering a double scoop instead, Then my boyfriend ordered a twist and much to his dismay he was told that they already washed the twister and so that order could not be filled either! So he ended up ordering a double scoop and settled for that. Then when we went to pay in cash, the server couldn’t open the cash drawer because it had already been locked, and he had to retrieve the key in the back room which took him at least 5 minutes to get. Why don’t they just advertise that if one comes in after 9:30 the options are limited as well as the options as to how to pay?! I sent Sebastian Joe's an email last week hoping to hear from them but since my email was ignored I'm writing this review. Great ice cream but lousy end of the...
Read moreBeen going to Sebastian Joe's for years. Very excited there's a new location that's a little closer to me than the Franklin Ave location.
Based on my visit it's clear they're still working out a few things with staffing but I have no doubt this location will become just as great as the Franklin Ave location I've frequented in the past.
Same great ice cream, the store looks great, but the service could improve.
Look forward to...
Read moreHad a lovely time last night for an impromptu birthday party. The grapefruit sorbet was outstanding. It was lovely to see the place already packed with high schoolers dancing and hanging out. The staff was friendly and encouraged people to enjoy the music and dance-which the very young people in our crew really appreciated. Thanks for creating a welcoming spot for young folks to hang out in. The staff is always...
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