The Lowry Cafe — Restaurant in Minneapolis

The service at this establishment is horrendous. To be more specific, the staff on the floor at approximately 5:15 p.m. yesterday (Thursday) does not know the meaning of the word "service". My boyfriend and I arrived to an empty restaurant hoping to relax from the day, get some drinks, and eat some food. What we stumbled into was a room of zombie-like waitstaff dragging their feet and not paying any attention to us. There was no host present at the entrance, so I asked a server if we could sit at a booth in the bar area. Like a zombie on Nightquil, she simply shrugged her shoulders and said, "sure" rather snidely.

So we sat. And we sat. The waitstaff congregated and said some things to each other. Two servers walked by without acknowledging our presence. Then they walked back the other way without acknowledging our presence. Finally...finally...we were given silverware which was placed next to me on the booth seat because the table was still dirty. After a few more minutes, our table was wiped and we received menus. Hallelujah. The anticipation of what would happen next was killing me. And that's the thing, nothing did happen next because after I asked if there were any vegan options, the waitress responded by asking: "Do you not want dairy because you are allergic or because you just don't want it? Because I can't be sure if there's dairy or not." I asked her to check with the kitchen on an item; she refused. She then told me I was in the wrong place for a dairy-free meal. I understand that certain establishments do not cater to certain dietary needs, but apparently that wasn't even the case because, as we were already preparing to leave and instead go to one of the many friendly and well-staffed restaurants in the neighborhood, the waitress pulled a menu of "non-dairy options" from the sky. No way. Unfortunately, her insistence that I was simply in the wrong place for a meal that might cater to me, had already filled me with great disdain for her "service" and the establishment as a whole. We left and won't...

I hope today was just an off day for this place because if it wasn't, then this place is highly overrated. Upon entering the restaurant, I waited to be seated, only to be told about 5 minutes later that I could sit anywhere I liked. It would be helpful to have a sign that says that vs a sign that says "please wait to be seated." They have children, probably their kids, working as servers. No smiles, no customer service other than taking your order. I ordered the corn beef hash and a half order of shrimp and grits. Around 10mins into the order going in, I was informed that they wouldn't have anymore corned beef hash until 2pm. The current time was 1230ish. I was already annoyed by the lack of customer service so I opted to just try the shrimp and grits only. Keep in mind this was only a half order. After 25mins or so of waiting, I received 3 shrimps laying in soupy grits with some onions on top. The food was lukewarm, shocking seeing as though it took 30mins to prepare. As I was waiting on my food, my glass was empty and the server walks up to me and asks if I needed anything else. I had to inform her that I had not yet received my food and she was all ready to cash me out. I wanted to like this place as well as the food but the overall experience was a NO for me. Leave the shrimp and especially the grits to the Southerners because the shrimp soup you're serving doesn't...

My family lives 1 mile from here and we’ve spent minimum $200 in the last week ordering food after I fell on the ice and messed up my knee. I order the Benny skillet on Wednesday and found short black hair in it. My hair is BLONDE. I called the manager AJ and he said I could place and order another time and he’d give me the meal again free. Okay no big deal. I come in to show him proof of the hair I found and because DoorDash gave me a credit since I didn’t even get to eat all my food, he said I could purchase another meal but he wouldn’t give it to me free like he said. And this is after I already said I was going BUY additional food. He also went out of his way to point out that all of the cooks are wearing hats including himself and said “accidents happen.” A hat and a hair net are not the same thing. I can still see every cooks hair hanging outside of their hats so that argument is invalid. Yeah the food is good, but the customer service isn’t. I’ll pass on this place from now on. I’ve never complained and it’s not like I’ve done this a dozen times just trying to get free food. I messed up my knee, couldn’t cook and couldn’t go in to get it replaced. I came in because I wasn’t trying to get over and that’s how I was...