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Bone's BBQ Smokehouse & Grill — Restaurant in Minot

Name
Bone's BBQ Smokehouse & Grill
Description
Nearby attractions
Railroad Museum of Minot
19 1st St NE, Minot, ND 58703
Taube Museum of Art
2 Main St N, Minot, ND 58703
Escape Point
18 2nd St NE Suite 3, Minot, ND 58703
Mouse River Players
115 1st St SE, Minot, ND 58701
Minot State University
500 University Ave W, Minot, ND 58707, United States
Minot Municipal Auditorium
420 3rd Ave SW, Minot, ND 58701
Nearby restaurants
Sammy's Pizza
400 N Broadway, Minot, ND 58703
Rocky's Burgers, Franks & Fries
623 N Broadway, Minot, ND 58703
Noodles and Company
304 4th Ave NW, Minot, ND 58703
ziggy's caribbean cuisine
201 University Ave W, Minot, ND 58703
The Starving Rooster
30 1st St NE, Minot, ND 58701
Subway
721 N Broadway, Minot, ND 58703
10 North Main RELOADED
10 Main St N, Minot, ND 58703
The Ironhorse Kitchen + Bar
21 E Central Ave, Minot, ND 58701
The Depot and Baggage Claim Bar and Grill
15 Main St N, Minot, ND 58703
Spicy Pie - Minot
1100 N Broadway, Minot, ND 58703
Nearby hotels
Super 8 by Wyndham Minot Airport
1315 N Broadway, Minot, ND 58703
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Bone's BBQ Smokehouse & Grill things to do, attractions, restaurants, events info and trip planning
Bone's BBQ Smokehouse & Grill
United StatesNorth DakotaMinotBone's BBQ Smokehouse & Grill

Basic Info

Bone's BBQ Smokehouse & Grill

437 N Broadway, Minot, ND 58703
4.3(347)
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Ratings & Description

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attractions: Railroad Museum of Minot, Taube Museum of Art, Escape Point, Mouse River Players, Minot State University, Minot Municipal Auditorium, restaurants: Sammy's Pizza, Rocky's Burgers, Franks & Fries, Noodles and Company, ziggy's caribbean cuisine, The Starving Rooster, Subway, 10 North Main RELOADED, The Ironhorse Kitchen + Bar, The Depot and Baggage Claim Bar and Grill, Spicy Pie - Minot
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Phone
(701) 838-9140
Website
bonesbbqminot.com

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Featured dishes

View full menu
dish
10 Boneless Wings
dish
16 Wings Traditional Smoked Chicken Wings
dish
20 Boneless Wings
dish
8 Wings Traditional Smoked Chicken Wings
dish
Brisket Sliders
dish
Brisket Street Tacos
dish
Fried Okra
dish
Fried Pickles
dish
Jalapeño Poppers
dish
Loaded Kettle Chips Nachos
dish
Loaded Waffle Fry Nachos
dish
Mac & Cheese Bites
dish
Onion Rings Appetizer
dish
Pork Street Tacos
dish
Pulled Pork Sliders
dish
Truffle Fries
dish
Brisket Melt
dish
Brisket Sandwich
dish
Broadway Wrap
dish
Piggy, Piggy Wrap
dish
Pineapple Bourbon BBQ Glaze Chicken Sandwich
dish
Pulled Pork Sandwich
dish
Sausage Sandwich
dish
Smokey Pepper Jack Turkey
dish
The Cuban
dish
The Saucy Swine Sandwich
dish
BBQ Pulled Pork Spud
dish
Bone's Bowls
dish
Fish Plate
dish
13 Bone Rib Plate
dish
3 Bone Rib Plate
dish
8 Bone Rib Plate
dish
Jerome's Pork Steak
dish
Pulled Pork Plate
dish
Sausage Plate
dish
Smoked Chicken Plate
dish
Texas Style Brisket Plate
dish
Any Two Favorites
dish
Any Three Favorites
dish
Bone's Smokehouse Burger
dish
BBQ Bacon Burger
dish
Bone's All American Cheese Burger
dish
Kids Grilled Cheese
dish
Kids Chicken Tender Meal
dish
Kids Pulled Pork Sandwich
dish
Kids Grilled Hot Dog
dish
Kids Cheeseburger
dish
5th Ave Salad
dish
Bowl House Made Chili
dish
Bowl Of Soup
dish
Full House Salad
dish
Smokehouse Salad
dish
4 People A Little Bit Of Everything
dish
6 People A Little Bit Of Everything
dish
8 People A Little Bit Of Everything
dish
The Tailgater
dish
Baked Beans
dish
Bowl House Made Chili
dish
Bowl Of Soup
dish
Broccoli
dish
Coleslaw
dish
Kettle Chips
dish
Mac & Cheese
dish
Macaroni Salad
dish
Okra Side
dish
Onion Rings Side
dish
Potato Salad
dish
Side Salad
dish
Sweet Potato Fries
dish
Waffle Fries
dish
Bone's Bread Pudding
dish
Southern Peach Cobbler
dish
Brownie Sundae
dish
Cheesecake
dish
Bottle Of Original BBQ Sauce
dish
Bottle Of Mustard BBQ Sauce
dish
New Bottle Of Hot Mustard BBQ Sauce
dish
Bottle Of Bones HOT BBQ Sauce
dish
Dinner Roll
dish
Half Pound Brisket
dish
Half Pound Pork
dish
Half Pound Sausage
dish
LB. Brisket
dish
Pint Mac & Cheese
dish
Ribs By The Bone

Reviews

Nearby attractions of Bone's BBQ Smokehouse & Grill

Railroad Museum of Minot

Taube Museum of Art

Escape Point

Mouse River Players

Minot State University

Minot Municipal Auditorium

Railroad Museum of Minot

Railroad Museum of Minot

4.5

(49)

Open 24 hours
Click for details
Taube Museum of Art

Taube Museum of Art

4.6

(48)

Open 24 hours
Click for details
Escape Point

Escape Point

4.9

(97)

Open 24 hours
Click for details
Mouse River Players

Mouse River Players

4.7

(51)

Open 24 hours
Click for details

Things to do nearby

Junkin Market Days Minot Holiday Event (Customer)
Junkin Market Days Minot Holiday Event (Customer)
Fri, Dec 12 • 4:00 PM
2005 East Burdick Expressway, Minot, ND 58701
View details
WWE: North Dakota  * Holiday Magic * Minot Symphony Orchestra
WWE: North Dakota * Holiday Magic * Minot Symphony Orchestra
Fri, Dec 12 • 4:00 PM
500 University Avenue West, Minot, ND 58703
View details
Art All Around 2025-2026
Art All Around 2025-2026
Thu, Dec 11 • 4:00 PM
2 Main Street North, Minot, ND 58703
View details

Nearby restaurants of Bone's BBQ Smokehouse & Grill

Sammy's Pizza

Rocky's Burgers, Franks & Fries

Noodles and Company

ziggy's caribbean cuisine

The Starving Rooster

Subway

10 North Main RELOADED

The Ironhorse Kitchen + Bar

The Depot and Baggage Claim Bar and Grill

Spicy Pie - Minot

Sammy's Pizza

Sammy's Pizza

4.1

(263)

Click for details
Rocky's Burgers, Franks & Fries

Rocky's Burgers, Franks & Fries

4.3

(110)

Click for details
Noodles and Company

Noodles and Company

3.9

(135)

Click for details
ziggy's caribbean cuisine

ziggy's caribbean cuisine

4.9

(87)

Click for details
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BROADVIEW ANALYTICSBROADVIEW ANALYTICS
Audited Verified Review (AVR) Brief History Bones BBQ Smokehouse & Grill opened in Minot, ND, on September 18, 2017, at 1412 2nd Avenue SW, initially as a catering business by Jerome Lundeen, a local entrepreneur with a passion for barbecue. It transitioned to a full-service restaurant, moving to 437 N Broadway by 2022. Jerome’s son, Jarid Lundeen, took over in November 2021 to preserve his father’s legacy, introducing new menu items and a large event space. The restaurant is known for its Southern-style BBQ, featuring house-smoked meats and signature sauces. NAICS Code Bones BBQ operates under NAICS Code 722511 (Full-Service Restaurants), reflecting its role as a sit-down dining establishment where patrons order, are served, and pay after eating. Ownership Founded by Jerome Lundeen, Bones BBQ is now owned and operated by his son, Jarid Lundeen, who also owns Tires Plus in Minot. The business remains a family-run, independent operation with no known corporate affiliations. Management Jarid Lundeen oversees operations, with Dave Reynolds noted as manager in 2017. A new manager from Minneapolis was brought in by 2022 to support the transition. The team includes chefs, servers, and event staff, with Jarid emphasizing his father’s recipes. Address 437 N Broadway, Minot, ND 58703 Phone Number (701) 838-9140 Website https://bonesbbqminot.com Economic Impact Bones BBQ contributes to Minot’s economy by attracting locals and tourists, boosting the city’s dining scene. It supports local suppliers through purchases of meat and produce, generates tax revenue, and enhances tourism with its catering and event space for up to 300 guests. Minot’s hospitality sector benefits from such establishments, with restaurants driving foot traffic to nearby businesses. Employment While exact figures are unavailable, Bones BBQ likely employs 20–40 staff, including cooks, servers, bartenders, and event coordinators, based on its 68-seat dining room, bar, and large event space. The staff size aligns with similar full-service restaurants, with seasonal increases for catering. Compliance No reported compliance issues exist. Bones BBQ adheres to North Dakota health codes, food safety regulations, and liquor licensing requirements. Its focus on fresh, daily-prepared food suggests rigorous adherence to sanitation standards. Reputation Bones BBQ enjoys a strong reputation, with a 4.5-star Yelp rating and 3.5/5 on TripAdvisor, praised for tender brisket, ribs, and house-made sauces. Customers highlight the friendly staff and clean atmosphere, though some note slow service for takeout orders. It’s considered Minot’s best BBQ spot by many reviewers. Social Responsibility Participation and Involvement Score Score: 5/10. Bones BBQ engages the community through catering, hosting events like weddings and parties, and a rewards program, fostering local loyalty. However, there’s no evidence of broader initiatives like charity partnerships, sustainability efforts, or community outreach programs, limiting the score to moderate involvement.
Rufio NovaRufio Nova
So I know some places are about speed of service but it should never be in sacrifice of quality. We dined in. The host and server were great but the food was below subpar. So we order the kettle chip nacho and it came out fast and the cheese was ice cold. Told the server and she brought another one out in couple minutes later and same thing the cheese was barely warm. Then we order a burger and pulled pork entree with potatoes salad and Mac and cheese. The burger was obviously hot and at the right temperature cause the server asked how we liked the burger to cooked. So the burger meet the temperature it should be. So we tried the Mac n cheese as the plate hit the table and same issue Mac and cheese barely luke warm and dry and the pulled pork was dry and barely luke warm. So after all this the server not once sent a manager to speak to us to table touch on the issue after expressing our concerns. Sever stated maybe it might be because they a fan running in the back but wasn’t sure. This could have been an opportunity for the manager to inspected the kitchen and the line to see if was up to standard according to SOPs or food safety code and meeting the proper temperature control if the manager was made aware of the situation and table touched. I asked for the GM cause I saw her but they sent the assistant GM to speak to us and I explain the situation and she said we keep everything at temp according to North Dakota standards and can’t cook it anything higher do to the whole incident with McDonald law suit with the coffee being to hot. I work in the hospitality industry in North Dakota and that is a flat on lie. I wasnt there to get free food. We paid in full and tipped. Speaking to a manager on duty was simply feedback and not to try to defend the bad experience that we had but an opportunity to identify why the food wasn’t meeting temperature and correct the issue. P.S. photo is from North Dakota health and human services food code on temperatures.
Kipp KambeitzKipp Kambeitz
As a non-local, I was drawn to Bone’s BBQ Smokehouse & Grill by the buzz of recommendations. And let me tell you, it did not disappoint! From the moment I stepped in, I knew I was in for a treat. 1. Jalapeño Poppers: A Spicy Revelation The jalapeño poppers were nothing short of divine. Smoked to perfection with a burst of creamy, spicy goodness inside. They set the bar high for the rest of the meal. 2. A Symphony of Flavors I decided to sample a little bit of everything, and boy, was that a wise choice! The menu at Bone’s offers a tantalizing array of smoked sausages, ribs, brisket, pulled pork, and much more. Each bite was a flavor explosion—a harmonious blend of smokiness, tenderness, and love. 3. Bone’s Amber Ale: A Liquid Hug The Bone’s Amber Ale deserves a standing ovation. It’s like a warm hug in a glass—a rich, malty brew that complements the barbecue perfectly. Whether you’re a beer aficionado or a casual sipper, this one’s a winner. 4. Stellar Service Kudos to my bartender, Jamie! His attentive service and conversation elevated the entire experience. And let’s not forget my chat with GM Christie—a delightful conversation that made me feel like a valued guest. 5. The Verdict: Unforgettable In summary, Bone’s BBQ Smokehouse & Grill is more than a restaurant; it’s an experience. The aroma of wood smoke, the friendly chatter, and the soul-satisfying food—it all adds up to one of the best meals I’ve ever had. 📸 Attached are some mouthwatering snapshots from my visit. If you’re in Minot, don’t miss out on this culinary haven. Visit their website for more details. And remember, good food is meant to be shared—so spread the word on Google and Yelp! Bon appétit! 🍖🔥🍻 Note: Reviews are subjective, and individual experiences may vary. But trust me, Bone’s BBQ Smokehouse & Grill is worth every bite. 🤤
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Pet-friendly Hotels in Minot

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Audited Verified Review (AVR) Brief History Bones BBQ Smokehouse & Grill opened in Minot, ND, on September 18, 2017, at 1412 2nd Avenue SW, initially as a catering business by Jerome Lundeen, a local entrepreneur with a passion for barbecue. It transitioned to a full-service restaurant, moving to 437 N Broadway by 2022. Jerome’s son, Jarid Lundeen, took over in November 2021 to preserve his father’s legacy, introducing new menu items and a large event space. The restaurant is known for its Southern-style BBQ, featuring house-smoked meats and signature sauces. NAICS Code Bones BBQ operates under NAICS Code 722511 (Full-Service Restaurants), reflecting its role as a sit-down dining establishment where patrons order, are served, and pay after eating. Ownership Founded by Jerome Lundeen, Bones BBQ is now owned and operated by his son, Jarid Lundeen, who also owns Tires Plus in Minot. The business remains a family-run, independent operation with no known corporate affiliations. Management Jarid Lundeen oversees operations, with Dave Reynolds noted as manager in 2017. A new manager from Minneapolis was brought in by 2022 to support the transition. The team includes chefs, servers, and event staff, with Jarid emphasizing his father’s recipes. Address 437 N Broadway, Minot, ND 58703 Phone Number (701) 838-9140 Website https://bonesbbqminot.com Economic Impact Bones BBQ contributes to Minot’s economy by attracting locals and tourists, boosting the city’s dining scene. It supports local suppliers through purchases of meat and produce, generates tax revenue, and enhances tourism with its catering and event space for up to 300 guests. Minot’s hospitality sector benefits from such establishments, with restaurants driving foot traffic to nearby businesses. Employment While exact figures are unavailable, Bones BBQ likely employs 20–40 staff, including cooks, servers, bartenders, and event coordinators, based on its 68-seat dining room, bar, and large event space. The staff size aligns with similar full-service restaurants, with seasonal increases for catering. Compliance No reported compliance issues exist. Bones BBQ adheres to North Dakota health codes, food safety regulations, and liquor licensing requirements. Its focus on fresh, daily-prepared food suggests rigorous adherence to sanitation standards. Reputation Bones BBQ enjoys a strong reputation, with a 4.5-star Yelp rating and 3.5/5 on TripAdvisor, praised for tender brisket, ribs, and house-made sauces. Customers highlight the friendly staff and clean atmosphere, though some note slow service for takeout orders. It’s considered Minot’s best BBQ spot by many reviewers. Social Responsibility Participation and Involvement Score Score: 5/10. Bones BBQ engages the community through catering, hosting events like weddings and parties, and a rewards program, fostering local loyalty. However, there’s no evidence of broader initiatives like charity partnerships, sustainability efforts, or community outreach programs, limiting the score to moderate involvement.
BROADVIEW ANALYTICS

BROADVIEW ANALYTICS

hotel
Find your stay

Affordable Hotels in Minot

Find a cozy hotel nearby and make it a full experience.

Get the Appoverlay
Get the AppOne tap to find yournext favorite spots!
So I know some places are about speed of service but it should never be in sacrifice of quality. We dined in. The host and server were great but the food was below subpar. So we order the kettle chip nacho and it came out fast and the cheese was ice cold. Told the server and she brought another one out in couple minutes later and same thing the cheese was barely warm. Then we order a burger and pulled pork entree with potatoes salad and Mac and cheese. The burger was obviously hot and at the right temperature cause the server asked how we liked the burger to cooked. So the burger meet the temperature it should be. So we tried the Mac n cheese as the plate hit the table and same issue Mac and cheese barely luke warm and dry and the pulled pork was dry and barely luke warm. So after all this the server not once sent a manager to speak to us to table touch on the issue after expressing our concerns. Sever stated maybe it might be because they a fan running in the back but wasn’t sure. This could have been an opportunity for the manager to inspected the kitchen and the line to see if was up to standard according to SOPs or food safety code and meeting the proper temperature control if the manager was made aware of the situation and table touched. I asked for the GM cause I saw her but they sent the assistant GM to speak to us and I explain the situation and she said we keep everything at temp according to North Dakota standards and can’t cook it anything higher do to the whole incident with McDonald law suit with the coffee being to hot. I work in the hospitality industry in North Dakota and that is a flat on lie. I wasnt there to get free food. We paid in full and tipped. Speaking to a manager on duty was simply feedback and not to try to defend the bad experience that we had but an opportunity to identify why the food wasn’t meeting temperature and correct the issue. P.S. photo is from North Dakota health and human services food code on temperatures.
Rufio Nova

Rufio Nova

hotel
Find your stay

The Coolest Hotels You Haven't Heard Of (Yet)

Find a cozy hotel nearby and make it a full experience.

hotel
Find your stay

Trending Stays Worth the Hype in Minot

Find a cozy hotel nearby and make it a full experience.

As a non-local, I was drawn to Bone’s BBQ Smokehouse & Grill by the buzz of recommendations. And let me tell you, it did not disappoint! From the moment I stepped in, I knew I was in for a treat. 1. Jalapeño Poppers: A Spicy Revelation The jalapeño poppers were nothing short of divine. Smoked to perfection with a burst of creamy, spicy goodness inside. They set the bar high for the rest of the meal. 2. A Symphony of Flavors I decided to sample a little bit of everything, and boy, was that a wise choice! The menu at Bone’s offers a tantalizing array of smoked sausages, ribs, brisket, pulled pork, and much more. Each bite was a flavor explosion—a harmonious blend of smokiness, tenderness, and love. 3. Bone’s Amber Ale: A Liquid Hug The Bone’s Amber Ale deserves a standing ovation. It’s like a warm hug in a glass—a rich, malty brew that complements the barbecue perfectly. Whether you’re a beer aficionado or a casual sipper, this one’s a winner. 4. Stellar Service Kudos to my bartender, Jamie! His attentive service and conversation elevated the entire experience. And let’s not forget my chat with GM Christie—a delightful conversation that made me feel like a valued guest. 5. The Verdict: Unforgettable In summary, Bone’s BBQ Smokehouse & Grill is more than a restaurant; it’s an experience. The aroma of wood smoke, the friendly chatter, and the soul-satisfying food—it all adds up to one of the best meals I’ve ever had. 📸 Attached are some mouthwatering snapshots from my visit. If you’re in Minot, don’t miss out on this culinary haven. Visit their website for more details. And remember, good food is meant to be shared—so spread the word on Google and Yelp! Bon appétit! 🍖🔥🍻 Note: Reviews are subjective, and individual experiences may vary. But trust me, Bone’s BBQ Smokehouse & Grill is worth every bite. 🤤
Kipp Kambeitz

Kipp Kambeitz

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Reviews of Bone's BBQ Smokehouse & Grill

4.3
(347)
avatar
4.0
2y

Audited Verified Review (AVR)

Brief History

Bones BBQ Smokehouse & Grill opened in Minot, ND, on September 18, 2017, at 1412 2nd Avenue SW, initially as a catering business by Jerome Lundeen, a local entrepreneur with a passion for barbecue. It transitioned to a full-service restaurant, moving to 437 N Broadway by 2022. Jerome’s son, Jarid Lundeen, took over in November 2021 to preserve his father’s legacy, introducing new menu items and a large event space. The restaurant is known for its Southern-style BBQ, featuring house-smoked meats and signature sauces.

NAICS Code Bones BBQ operates under NAICS Code 722511 (Full-Service Restaurants), reflecting its role as a sit-down dining establishment where patrons order, are served, and pay after eating.

Ownership

Founded by Jerome Lundeen, Bones BBQ is now owned and operated by his son, Jarid Lundeen, who also owns Tires Plus in Minot. The business remains a family-run, independent operation with no known corporate affiliations.

Management

Jarid Lundeen oversees operations, with Dave Reynolds noted as manager in 2017. A new manager from Minneapolis was brought in by 2022 to support the transition. The team includes chefs, servers, and event staff, with Jarid emphasizing his father’s recipes.

Address 437 N Broadway, Minot, ND 58703 Phone Number (701) 838-9140 Website https://bonesbbqminot.com

Economic Impact

Bones BBQ contributes to Minot’s economy by attracting locals and tourists, boosting the city’s dining scene. It supports local suppliers through purchases of meat and produce, generates tax revenue, and enhances tourism with its catering and event space for up to 300 guests. Minot’s hospitality sector benefits from such establishments, with restaurants driving foot traffic to nearby businesses.

Employment

While exact figures are unavailable, Bones BBQ likely employs 20–40 staff, including cooks, servers, bartenders, and event coordinators, based on its 68-seat dining room, bar, and large event space. The staff size aligns with similar full-service restaurants, with seasonal increases for catering.

Compliance

No reported compliance issues exist. Bones BBQ adheres to North Dakota health codes, food safety regulations, and liquor licensing requirements. Its focus on fresh, daily-prepared food suggests rigorous adherence to sanitation standards.

Reputation

Bones BBQ enjoys a strong reputation, with a 4.5-star Yelp rating and 3.5/5 on TripAdvisor, praised for tender brisket, ribs, and house-made sauces. Customers highlight the friendly staff and clean atmosphere, though some note slow service for takeout orders. It’s considered Minot’s best BBQ spot by many reviewers.

Social Responsibility Participation and Involvement Score Score: 5/10. Bones BBQ engages the community through catering, hosting events like weddings and parties, and a rewards program, fostering local loyalty. However, there’s no evidence of broader initiatives like charity partnerships, sustainability efforts, or community outreach programs, limiting the score to moderate...

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avatar
1.0
1y

Edit: Since I wasn't able to respond as a thread back to the restaurant:

Of course, the establishment has new staff/management. The sue chef helped perfect the entire menu, created dishes for the menu, trained the entire cook line, helped hire employees, helped open the restaurant itself; he helped Jerome take his dream from the his back yard BBQ to the restaurant it has become. Even winning awards within the first year of being open. His reward was to be fired. Just like the front of the house leadership was.

That's the common theme there, take advantage then fire. The ones that have stayed have been personally involved with ownership years before. It's great to have a loyal team to count on. Congratulations, but it questions about their characters and how easily bought they are to condone and support such behaviors.

Having "someone new" doesn't change what's happening, including the many health violations that risk your customers. And from what I have learned, just because you say so doesn't make it true. The culture that's supported there isn't honorable or honest.

Original thread: I had to use the restroom. I heard a toilet flush, and as the toilet is still flushing, the Manger walks out clearly, not washing his hands. When I make it back to the restaurant, he's hand mixing, without gloves, one of the sides that goes with most meals. This same manager would also yell and scold the pregnant woman for eating during the day when she was working a full 6 - to 8-hour shift publicly.

The son that the restaurant was named after, Jonah Lundeen, would spew off the "N word" to his employee because she was pregnant with a mixed child, degrading her, the unborn child and the father he never met. He did this every day she worked.

A particular cooking staff would also tell this same pregnant employee, "Your face isn't pregnant." He was a father himself.

The dishwasher would eat the food scrap leftovers from the customers' plates.

After hours, the owner, Jerome, would come in as the staff is closing, with girls a third his age, and it's very clear what line of work she was in. This same boss took this pregnant employee out "for drinks" to offer a "promotion" but was offended when the employee didn't drink alcohol and ended up cutting her hours and eventually firing her. This employee trained 2/3 of the staff, set up business operations logistics, and more. They are still using the same system she has incorporated over half a decade later and utilizes all ideas in the business she gave them.

Also,.the tips given to staff....Bones collects all tips and distributes the tip on the paycheck and made it mandatory that the staff doesn't know how much they made in tips for the day and the question of the cash tips given is still questionable if they actually go on the paycheck or if they just...

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avatar
1.0
15w

So I know some places are about speed of service but it should never be in sacrifice of quality. We dined in. The host and server were great but the food was below subpar. So we order the kettle chip nacho and it came out fast and the cheese was ice cold. Told the server and she brought another one out in couple minutes later and same thing the cheese was barely warm. Then we order a burger and pulled pork entree with potatoes salad and Mac and cheese. The burger was obviously hot and at the right temperature cause the server asked how we liked the burger to cooked. So the burger meet the temperature it should be. So we tried the Mac n cheese as the plate hit the table and same issue Mac and cheese barely luke warm and dry and the pulled pork was dry and barely luke warm. So after all this the server not once sent a manager to speak to us to table touch on the issue after expressing our concerns. Sever stated maybe it might be because they a fan running in the back but wasn’t sure. This could have been an opportunity for the manager to inspected the kitchen and the line to see if was up to standard according to SOPs or food safety code and meeting the proper temperature control if the manager was made aware of the situation and table touched.

I asked for the GM cause I saw her but they sent the assistant GM to speak to us and I explain the situation and she said we keep everything at temp according to North Dakota standards and can’t cook it anything higher do to the whole incident with McDonald law suit with the coffee being to hot. I work in the hospitality industry in North Dakota and that is a flat on lie.

I wasnt there to get free food. We paid in full and tipped. Speaking to a manager on duty was simply feedback and not to try to defend the bad experience that we had but an opportunity to identify why the food wasn’t meeting temperature and correct the issue.

P.S. photo is from North Dakota health and human services food code on...

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