On Saturday, February 2, 2025, I left my phone at Flanigan's in Miramar. By the time I realized it, it was already Sunday morning, so I called Flanigan's but couldn’t get through. I called my phone, and it went straight to voicemail, as if it were turned off. I went to the restaurant at 10 a.m. because I was sure the waitress who took the bill and the person who cleaned the tables would have found it. At the entrance, I told the hostess I had lost my phone and asked if they had found it. She called someone and asked, but told me they hadn’t found anything. I asked to speak with the manager to request checking the cameras, but she came over and told me she was too busy and that the only time she could check the cameras was between 9:30 and 10:00 p.m. She suggested I call back later and gave me her name, Cristal. I went back home, blocked my phone, activated another one, and called Flanigan's again, asking to speak to someone in Spanish. I asked again about my phone, and the girl who answered spoke with the manager once more. She said they hadn’t found it, but they would check the cameras around 9:00 or 9:30 p.m. I told her I would be there because I was sure one of the employees had picked it up, and that the manager hadn’t even asked where I had been sitting. I insisted on seeing the cameras, even if I had to call the police. I arrived at 9:00 p.m., and the hostess told me the manager Cristal had already left because she worked until 9:00 p.m. I explained that Cristal had told me she would check the cameras, and the hostess called someone else. A male manager appeared and said that unfortunately, they hadn’t been able to see what had happened to the phone, and that the phone was not there. He also told me, with a poor attitude, that they weren’t responsible for my phone, that I was the one paying the bill, that the line was mine, and the phone was mine, so they weren’t responsible for it. I told him I wanted to see what they had seen on the cameras, and he told me that if I wanted to see them, I would have to contact the police. I started calling the police but went outside Flanigan's to get better signal and avoid noise. At that moment, the same manager came out behind me and had my phone in his hands, asking if it was the phone I was looking for. I told the police officer that the issue had already been resolved. I went back inside Flanigan's and asked for an explanation of where my phone had been, and he just said that the other manager had it because there were two of them.

Finally, after a whole day asking and asking, I was able to recover my phone, but I was very concerned about the attitude of the staff and their lack of responsibility. It seems the other manager had the phone, but she never said anything and I didn’t receive a clear explanation or an apology for the confusion.

Also, I forgot to mention that the bill was also wrong, and as soon as I told the waitress, she knew and corrected it.