Starbucks — Restaurant in Miramar

• BUYER BEWARE UNETHICAL PRACTICES *

On New Years Day, I stopped to get an afternoon breakfast. I had just worked a about a 14-hour day in NYE Share Ride Driving. I ordered ahead in my Starbucks App. I like to order ahead because in my still hazy state waking up, I often miss something in my ordering and don't get what I'd like thereby having a less than desirable experience. On this day, I had gotten my oatmeal 2nd (after my coffee) and it was lukewarm with more fluids than typical for a Starbucks Oatmeal. It appeared that someone may just have thrown in a heavy handed splash of cold milk into it to speed up things behind the counter. Prior to a spate of recent occurrences at this Store & the Miami Lakes Store (twice on 2 separate occasions), I could count on one hand how many times I'd gotten my Oatmeal made this way for me such that I could name the other stores this happened at. As Oatmeal is my 2nd most ordered item last year, I think I know a thing or two about Starbucks Oatmeal to speak up when I get a deficienct item. And so I engaged a Barista named Duby. He didn't appear to be listening well enough about my feedback on what was wrong to take proper corrective action and delivered a more milky Oatmeal with still too much fluids it was more like a soup with tidbits of content in it. I asked that they make it again specifying more pointedly that I didn't want it to be so soupy. The barista behind the press, Kay (I think her name was) spoke up in a slightly frustrated, slightly unfriendly way stating that it is supposed to sit for 3 minutes before eating as stated on the product label, that I could throw it out, & made it overcorrected to where the fluids was below the top level of the contents & it was more dry. I just stated yes, and ate it as granola giving up on it. While it is typical that oatmeal absorbs some more of the fluids; it has been my experience that it doesn't soak up all of it. Nor does adding in the contents help with displacing the fluids and it becomes a diminished experience. If they couldn't get it right in 3 tries and had a negative attitude about my request to get it right, how can I feel welcomed & part of the Starbucks community if I'm being made to feel like a burden. Nevertheless, the fact that I had been getting these experiences over the holiday period; it appeared that more than meets the eye was going on here. By sticking to the soupy version, it has the effect of lengthening the process to order & affecting my experience. The actions, behavior, & disruptions I encountered is something I have been experiencing at different area businesses and comports with that of staff coordinating their actions with those who have hacked my cell phone on an ongoing basis to affect me by delivering a subpar experience in order to advance their aim of engaging in covert manipulation towards me. If this is true as I believe, then these folks are swaying into a very personal matter, taking sides, & thumbing the scales in favor of the other individual who is engaging in aggravated stalking and harassing me everywhere I go. These folks appear to have lost their way and may Not appreciate how they're opening up their firm to liability & themselves to potential criminal liability. I call on senior management to conduct an investigation and take corrective action before things get any further out of hand. This isn't the first time an area Starbucks has done this...

I have been purchasing from Starbucks for 12 years. I have never had an issue that I could not resolve within the compounds of the business. This location is really weird as far as the employees on the shift. I order coffee here every day. Sometimes I order a latte or whatever else but other times I order coffee. In the last two days I have been receiving an attitude from employees when I purchase my cafe misto which is regular coffee with steamed milk. If you purchase from Starbucks regularly you know that you are able to receive a refill for a small fee of .59 cents. I order my coffee via the Starbucks app and I pick my purchase up within the store. When I go to get a refill the ladies at the register has an attitude. Why is it that you are upset that I am asking for a refill on a drink I already purchase? I have spent a lot of money is Starbucks over the years and it has never been an issue for me and a team member on my refill or to fix my drink order. How is it I enter this store everyday but some how there is an issue with me ordering a refill. I have gotten attitudes about my refill I do not get the correct size when I ask for my refill and there is always someone wanting to question if I purchased my items or not. Which brings me to the point of do you want to see my cup with the date and time of purchase or do you need to see my receipt; because the fact that refilling my coffee hurts your heart is not making sense within my brain 🧠. Why is it so hard for people to do their jobs without confrontation...

Dear Starbucks Team,

I’m writing to share a disappointing experience I had today at your store around 12:15 PM. Unfortunately, the quality of my coffee and the service I received fell far below the standards I’ve come to expect from Starbucks.

The coffee I ordered did not taste anything like the same order I regularly get from other Starbucks locations. I have continued visiting this store because it is the closest to my workplace, but the inconsistency in drink quality has been a recurring issue.

Additionally, the interaction at the drive-through was frustrating and unprofessional. The employee taking orders was unclear in their instructions, simply telling me to “drive to the window” without clarifying the process. When I reached the window, the same employee began raising their voice, accusing me of skipping the line, even though I explained I was there to pick up a mobile order. I was seeking clarification on the process, not cutting ahead, but their attitude made the situation unnecessarily stressful.

This experience has left me hesitant to return to this location. I believe proper training in customer service is essential, and I urge you to address this matter to ensure a better experience for future customers.

Thank you for taking the time to review my feedback. I hope this can help improve service at your store.

Best...