BIGGBY COFFEE — Restaurant in Mishawaka

Stopped here on my way to work for a coffee, big mistake. I was drinking it and my mouth started feeling like I was drinking something greasy, get to work and take off the lid to find grease floating in my drink. I took a picture of it and stopped by after work, the boys working says he is a shift lead and has no idea where the grease would have come from, it wouldn't be from anything they use or their espresso machine. I told him that is very concerning to me, did someone put something in my drink. He says he can ask on a forum what it can be and asked if I had a receipt, I told him it was my free drink and his reply was oh well you didn't pay for it, so your not out any money. Excuse me sir, I had to buy 12 drinks to get that free and I buy Biggby coffee everyday for myself and up to 5 on Sunday for household at almost 8 dollars a drink for the last 7 plus yrs. Since the first one opened locally!!! Really that's how you do...

I love Biggby I go here pretty often but lately the drinks have been rushed or made wrong and not tasty at all, I have been having to request an extra shot of expresso lately or go to the Dixie way location because the drinks haven’t been good. I ordered a Carmel marvel today and I wanted it iced and was given a warm one I immediately told the server I ordered a iced one opposed to remaking it she threw ice in it and the ice melted because the drink was still hot it was really untasty. The other server and the cashier were very helpful and immediately proceeded to make the situation right.

UPDATE: Biggby seen my review and addressed my concerns immediately. I am beyond pleased at how far you all go for customers....

Came in today 4/8 and they were understaffed. I ordered an egg and cheese bragel on asiago with JUST egg, cheese, and cream cheese. I asked for double egg, which I received, and double garden cream cheese. I got barely any regular cream cheese, no garden. And they put sausage on my bragel. I am a vegetarian, and never said anything that sounded like sausage. I get being understaffed but take your time and make sure your orders are right. My bf also got a creme freeze that had chunks of ice in it as it wasn't blended fully. I much prefer the Biggby in Granger. The staff was not as friendly here as in...