Smoothie King — Restaurant in Mishawaka

Worst Smoothie King (Granger, Indiana) experience three days in a row! We continued to give Lauren's store another try only because our teenagers had oral surgery and were on a liquid diet (mom/dad were also not feeling well). The drive-thru customer experience left much to be desired all three times - rude, curt, short, and unable to answer menu item questions. Aside from the helpful and kind male who assisted us at the window on our third day, the workers lacked experience and replied they were not "allowed" to separate the chunky items from our acai bowls or they "could be fired." So we paid for our bowls but were not allowed to have the granola/fruit chunks put on the side because the "owner is watching us from the cameras". They did offer to not include the granola and fruit/chunks from the bowls but they would still have to charge of the full amount.

The female shift lead on our third day gave us the owner's (Lauren) personal phone number. We called three times and left one message, Lauren never called back. We wanted to give her, as the owner, the opportunity to hear our feedback and let her know in the voicemail that we would be leaving a negative review if she preferred to chat instead, prior to this post.

It appears that this location operates from a fear-based, financial gain culture rather than front-facing, customer/staff satisfaction, healthy leadership approach. Lauren banked over $200 from us over the weekend - only because of illness and liquid diet requirements. We will not be going back to this location now that we are clear from postoperative dietary...

Very disappointed in smoothie king in Granger. I have frequented this place the past week or two.and every time there was an issue. EVERY time you have to wait a long while. Today, a cashier rang up my order for 2 kids blends and a small smoothie and I paid. Fast forward 15 minutes (not to mention I am waiting happily inside with my 2 children), and a DIFFERENT cashier says I have to pay for my smoothies and I hadn't paid. I DID pay for my smoothies, and she said the other cashier had rung me up wrong, since I was getting kids smoothies I guess he range it up incorrectly. I said, well, I have been here for 20 minutes and I don't think I should have to pay for a mistake of one of the cashier's. The manager came out and demanded I "pay for my smokthies". It was laughable! Because I had already paid! Then they got the bbn owner out, and I explained the terrible.customer service, and she repeated what the others said that I had to pay more money. Meanwhile, my poor boys are wanting their smoothies. I explained again, this was Smoothie Kings fault for ringing it up incorrectly, and they were extremy rude. NEVER GOING TO THIS SMOOTHIE KING AGAIN. Needs new management. Other instances this week: they gave my drink to the drive thru (forgivable). Second: their card reader was down so I had to write down my card- fair enough. Just not...

Horrible customer service. My wife went to pick up our GrubHub order and the drink wasn't ready, so she went up to the counter to ask about it. No one acknowledged her and were all seeming to be trying to not make eye contact with her. Then a man came in and was immediately acknowledged and helped. It was only after that that anyone even acknowledged my wife. Then when I went in with her to complain, the staff just acknowledged that they saw her but said she just "looked like she was waiting on something" and "she should have just told us she was waiting on a pickup order". They never once apologized for not acknowledging her and didn't address that she was trying to do what they said she should have done. Horrible customer service and the whole staff needs to be...