Cold Stone Creamery — Restaurant in Mission Viejo

Update on December 22, 2023: I reached out to Cold Stone to express my complaint. They connected me with the branch manager who arranged a refund in the form of a gift card. Unfortunately, they couldn't refund it back to my credit card. Although all issues were resolved, I'm still saddened by not being able to present that special cake on the day.

Review on September 20, 2023: Ordered a custom large cake from Cold Stone Mission Viejo 5 days in advance for a very special occasion. Was told the cake was forgotten when I went to pick it up on the day (September 19th). The first part of the cake was ready but they couldn't complete it on time. Was told I had to speak to the manager for any refunds or concerns, but couldn't reach him/her. The staff offered a ready-made cake for free, but refused to write on it. Asked for the manager's phone number but was denied because I took the free cake. Extremely disappointed. Would...

Fantastic Experience – Great New Management!

I stopped by Cold Stone in Mission Viejo recently and was pleasantly surprised by how much the place has improved under the new management! The store was spotless, the atmosphere was welcoming, and the staff were super friendly and professional.

The ice cream, of course, was as delicious as ever – rich, creamy, and packed with flavor. You can really tell that the team takes pride in both the quality and presentation. I got the "Founder's Favorite" and it was perfectly mixed and fresh!

What stood out most was the genuine hospitality. The new management has clearly brought a refreshing energy to the place – you can feel it the moment you walk in.

Highly recommend stopping by if you're in the area. It's a great spot for a treat, and it's clear that this location is in...

Okay. I am a huge fan of Cold Stone. They have really good ice cream and it is 10x better than everyone else. So, on pure taste alone they would get five stars. Having said that I do have two grips. First, this location has been under staffed the last five times I have been here and the one guy they do have is super slow. The last time I was in line for twenty minutes with three people ahead of me and just gave up. Second, the prices are really high. Be prepared to spend over $6. I may seem like I am nitpicking but at least I have stated what I like and dislike about this place. In the future I will go to Cold Stone but try to find another location that is quicker. I have been to tons of Cold Stones around the US and this is by far the only one that consistently takes this long to get served,...