Bonefish Grill — Restaurant in Mobile

Just had an unbelievable experience with curb side pick up. Started off well, ordered on line, waited the appropriate time, then went to pick it up. This is where it went wrong in some many ways. There were no curb size parking spots, they were filled with people entering the restaurant. So I parked in front, called the pick up line numerous times with no answer. Finally gave up on that, went inside. It took asking two different waiters before I found the curb side pick up area which had no one at the station. Once again, asked another waiter he went to check on it. He came back and said it would be 20 mins. He said you can wait in the bar. The reason I am during curb side is because I have a sick family member at home with cancer. I can not be exposed to covid and as I looked over the restaurant not one customer had a mask on and the bar was packed. People shoulder to shoulder. I told the waiter that this is not an appropriate solution. He said ok, go wait in your car and we will call you in 20 mins. I went out in the cold, waited 40 mins and no call. Once again I had to actually enter the restaurant for my curb size order. I ask another waiter and he said let me check. At this point I am standing by the curb side order station, the server that was working the curb side station appeared from the kitchen area. I asked her about my order, she said let me check on it. The waiter came back and said “it’s almost ready”’ I stood there waiting for another 20 mins. Two different waiters asked me why I was standing there. I let them know I was waiting on my order that was “almost ready” The second waiter ask me to stand in the corner. I couldn’t believe it. She was not nice at all and was obviously annoyed that I was standing there. The place I had been told to wait for my curb side “ almost ready”. I stood in the corner for another 20 mins. So total time at the restaurant for a pick up curb side order is now one hour and twenty minutes. The customers seated were receiving their food while I waited for a curb side order that was placed 40 mins before I even drove to the restaurant. The total time from placing the order to this point is two hours. Customers continued to enter the restaurant, not one of them had on a mask. I realized this is too risky for me and my family to stand in this environment. I decided to leave. When I was leaving, I saw the server that was in charge of the curb side order station. Told her I was leaving and asked her why she never came back to let me know about my order. No apology or explanation about the curb size order service. Her only response was I told someone to tell you about your order. Epic Fail Curb Side Order service Epic Fail with Waiter Customer Service Epic Fail with Server Customer Servicer Epic Fail with Compliance To Mandatory Wearing...

Every once in a while, you encounter someone who not only makes your day better but truly leaves a lasting impression on your heart. Jordan F. is one of those rare gems. From the moment we stepped into the restaurant, she greeted us with the most radiant smile and an energy so infectious, we couldn’t help but smile back. It was clear from the get-go that Jordan wasn’t just any waitress; she was a ray of sunshine personified, bringing warmth and light to everyone around her.

Jordan’s approach to service was unparalleled. She was not just friendly; she was genuinely interested in making our dining experience memorable. With her sunny disposition, she navigated us through the menu with expert recommendations, tailoring her suggestions to our tastes and dietary preferences with a level of attention and care that was both rare and remarkable. Her quirky sense of humor kept us entertained throughout our meal, turning what could have been just another dinner into a delightful experience.

What truly set Jordan apart was her ability to make every guest feel like the most important person in the room. She balanced professionalism with a personal touch that made us feel at home. Her attentive service ensured that our glasses were never empty, our plates were promptly cleared, and any additional requests were met with a swift and cheerful response. Despite the bustling environment, Jordan’s efficiency and attentiveness never wavered, showcasing her exceptional skills and dedication to her role.

But it was Jordan’s kindness and warmth that truly made our day. She had an innate ability to connect with people, and her genuine interest in our well-being went beyond the call of duty. Her recommendations were not just limited to the menu; she shared her favorite spots in the city, adding a personal touch that transformed our entire day, not just our meal.

Our dining experience under Jordan’s care was nothing short of spectacular. As we left the restaurant, we couldn’t help but feel that we were leaving a friend behind. It’s rare to find someone who can turn a simple meal into an unforgettable experience, but Jordan did just that. Her sunny and quirky disposition, combined with her impeccable service, truly made our day.

To anyone lucky enough to be served by Jordan F., prepare to be charmed, entertained, and treated to a level of service that will set a new standard for all your dining experiences. Jordan, thank you for not just serving us but for making us feel seen, heard, and valued. Your incredible spirit and outstanding service have not only won our hearts but have ensured that we will be returning customers, eagerly looking forward to our next meal...

First off this was by far the worst restaurant experience of my life! My wife made reservations for our daughters sweet 16 party in December for the date of February 4 2023. As we arrived early to set up the party we were told that there wasn't a table ready for us and we had to wait! After our entire guest list arrived we had to wait a whole hour before we were finally seated! After being seated our waitress took 20 minutes to even come to our table and asked us what we wanted before even giving us menus! Then the rude and unprofessional waitress came back and gave me a bunch of menus for me to pass out to our guests. She didn't even count them as they were still not enough! It took over another hour to start getting food coming out and most of it was cold and disgusting. The waitress was especially rude to my mother to the point that my mother was insulted and sent her food back and left. As she was paying for her food I instructed the waitress that I would be paying for the entire table. I was also going outside to clear my head because I was totally livid. The waitress then rudely asked "well where is he going" as if I was going to walk out and not pay the bill! I told her she was totally out of line and she argued with me as she left! Then my mom went to the bar to get change and saw her telling the other employees that we were skipping out on the bill! I immediately asked for the manager and told her how insulting this was and how this service totally ruined our daughters birthday experience! The manager was sincere accommodating and discounted our bills and removed the rude waitress from our table. Even after that we never got a real waitress to come and refill our drinks or check on us! Horrible experience that ruined my baby's sweet 16 experience. We spent a lot of money and time preparing for this and we will never be able to get that moment again! I'm really disappointed to the point that we're gonna throw her another party to reconcile how ridiculous this event was! This was totally embarrassing! I will never visit this establishment again and would never refer this for anyone's dining experience. That waitress needs to be dismissed immediately! Giving this review 1 star is an overstatement and discounting our bills and giving us a 50 dollar gift doesn't fix the moment we lost! I wish I knew the waitresses name But she was so rude and unprofessional that she never even greeted us! Totally underwhelming experience! And to top it off they had the nerve to charge me without my consent my mother's meal which see sent back on a whole...