Hungry Howie's Pizza — Restaurant in Mobile

I honestly used to love this hungry Howies in the three years I’ve been ordering from them... but after the manager changed after COVID came, our pizza is becoming less and less good. I just ordered and not only did we barely have any pepperoni but it was over covered with cheese and so hot that the cheese slid off the pizza and onto the side of the box! It was cut horribly and doughy in the middle! That did it for me because spending between 20-80 bucks for messed up pizza is not cool in my book. So I won’t be doing delivery but I will be picking up and correcting any mistakes that’s been made. I am very disappointed. Very.

Called to report issue... it’s been 2.5 hours and our replacement still hasn’t came. I’m almost afraid to get it now. Won’t ever order from this location again until changes are made.

Update: Pizza never was delivered....

I just had the weirdest interaction with the female who gave me my order. I ordered the deep dish with a ranch cup on the side. Get my order and they gave me the small ranch packet so I told her I ordered the cup and she told me they are no longer selling them. I look to my right and there are a few on the counter and I asked “are those fake or expired” and she says no. I then ask well what are you all going to do with them and her response is throw them away lol I’m like well can I just get what I paid for then and she tells me no because that would be a waste and I’m like ok. As I walk away I say in my mind no way and tell her once more that I need what I paid for and she finally gives it to me. Why not just give it to me in the first place lol I don’t understand what the issue was about that but it was awkward and...

So I always have bought pizza and greek salads online for curbside pickup. The last order I had they gave me the wrong salad and dressing which I don't eat. I called the store and spoke with the manager, Anthony. He told me I would have to bring back the salad for a credit. Being I live almost to Hurley, MS I was not going all the way back. He told me he would put my name down for a free replacement. I call today and was told the manager was fired, they have a new computer system, my previous orders don't show up and the general manager who I just talked with at the store said they have rules to follow...... so all I get is 15% off the replacement. REALLY ????? No thanks Hungry Howies !!! This was your mistake that you should not charge your loyal...