McAlister's Deli — Restaurant in Mobile

I’m just truly disappointed with this McAlister’s and I hate that it’s come to me having to write a Google review to let someone know :( I am NOT the type of person who writes reviews on anything at all. But it’s just getting unacceptable. Every time I pick up an order, they forget something. I always order a baked potato with bacon, cheese, and green onions. One of those add ons ALWAYS gets forgotten to be put on and I either have to go back and tell the servers that something was forgotten (when I have the time) or I don’t because I’m already home and I think to myself, “they couldn’t POSSIBLY mess up my order x times in a row.” (I really wish I was exaggerating, they mess my order up EVERY TIME). Today was the straw on the camel’s back. I paid a couple extra dollars to upgrade my sandwich to have avocado on it, and my sandwich came in literal pieces, NO avocado, and overall just a fallen-apart mess, and I was already home so I’m just having to deal with it (but hey, my baked potato is correct today). I get that lunch and dinner hours are busy, or that mistakes happen, but SURELY the kitchen staff can do SOMETHING to alleviate these issues. Also, I hardly order online when it’s busy (there’s a reason why I order online). And I really hope that I am not the one getting the short end of the stick on my orders getting messed up. I am very loyal to McAlister’s, and I will continue to eat here, just because I enjoy the food, but it would be pleasant to have my...

I love Mcalister for the fact of being Gluten friendly. But when I went on October 15th and ordered online at work because I would be in a hurry getting back to work I wanted my order done at 12:00 I arrived at Mcalister 12:20 due to my clinic running over. I had to be back at 1:00 to start back clinic. I arrived 12:25 they told me they did not see my order but would make it ASAP. After about 10 minutes they noticed it sitting on the counter. So I got my cold meal and ran back to work I sat down to eat it and realized no fork so I would eat my sandwich and then search for a fork when I opened my sandwich there was a huge hair made into it. I tried calling and their phone would not ring so I ran quickly back over there to let them know I need a refund and gave them the sandwich back to them he stated he will refund me my money. So I left and went back to work sat down to eat my potato and went to open my sour cream to realize it was horse radish! no sour cream! Here I called last week still no refund they told me to give it 10 business days so I called back 10/29 and spoke to manager and gave him all the info and he told me he would call me back shortly with an update now we are on 10/30 no update and no call back. It should not be such a stressful situation to get my money back when I was not even able to eat their food. Very disappointed will not be back at...

This place used to be a lot better but I think it’s gone through a lot of staffing changes and it kind of sucks now. Mcalisters corporate has made a lot of questionable decisions including their recent revamp of their menu, removing some of the best menu items. However this is a franchise so they can’t really control it, what they can control is that the service is honestly pretty bad here now. They would make my sandwich wrong and then argue with me about it. They used to have great service but I think there’s been a management change and they’re honestly pretty rude now typically when I visit, so I don’t go there anymore. I hate having to bring my food back up because it’s wrong, but they act like you’re doing it because you like having to wait another 15 minutes for another sandwich. Then they’ve served it the exact same way which is still wrong, and at that point I just give up and leave. If I pay 13 dollars for a sandwich, I expect it to be made correctly. There was a garden turkey sandwich and it was never supposed to be hot because it had a dressing on it, was never once served hot, then one day they started toasting it and insisted it was always like that… Hot cheesy balsamic vinaigrette 🤮 There’s a woman who’s presumably a manager who’s SO mean to the employees too. She would just verbally belittle them lowkey in front of...