Papa Johns Pizza — Restaurant in Mobile

My name first of all is Raphael and give you a back story I'm retired from United States Marine corpsand I am security supervisor for a couple professional sporting teams like the MLB NFL and MLS which stands for Major league soccercall the store today and realize while I was placing the order for the shack of Tony or whatever the pizza is which was requested by my nephewI realized I realized I was supposed to have a credit well whoever was supposed to place the credit in the computer neglected to do so so I decided to speak to the manager who name is Eli very very very very rude while I was talkin wants to interrupt me and start talking on his sideas as last I recall for customers calling in with his complain the manager doesn't rudely interrupt them and try to insert his point of view until he hears everything which is coming from the customer me being retire from the Marine corps a civilian may think that I'm yelling but I am not yelling I am being direct and straightforward this claim is that I called him was yelling no I stated that we can sing together but we can't talk I'm very very dissatisfied with this service that I got here and I asked to have someone from corporate or just contact me backI don't know why you all have these managers in these positions that don't know how to handle customer service issues I personally feel that if he's going to be employed by you all that he needs to be retrained on his...

I tried to order pizza for my company with a tax exempt card. The manager, "Eli" told me he couldn't do that without the original phone number of the person who set the account up in our company (we have 100s of numbers). He refused to look us up and told me I had to have a phone number. I gave him our main line and he said that wasn't it and I gave him another number in our office and he hung up on me. I called again thinking we were accidentally disconnected and was put on hold. I waited patiently and then gave him another number and he put me on hold without telling me and then when I asked if he was intentionally putting me on hold and hanging up he said, "I don't have time to look up a number" and hung up again! I think I called 4 times before I was given enough air time to simply CANCEL the order. When I asked Eli for his last name he told me he didn't have one and that he was the manager and didn't have to tell me his last name. Horrible service!!! I had 40 people to feed in 30 minutes and I went to Pizza Hut and they made it happen! Papa John's, will Eli be held accountable for disrespecting customers and "not having time" to deal with them? He should have at least explained to me that he was going to put me on hold or keep hanging up, he kept acting like he didn't know why I was calling!! WORST CUSTOMER SERVICE EVER! Please hold ELI...

Today my family ordered a pizza and DoorDash order dropped the food off and left it on the porch in the rain no knock on the door nothing ! Until we checked the camera that motion was at our door! Upon getting our order we were missing one pizza called the store and was not satisfied with the customer service or delivery and the lady on the phone was assuming we were lying and that they have guaranteed great service but they don’t because they should have took accountability and make a new pizza not think the customer is lying and said well we can can make you a pizza if that what you won’t horrible horrible...