Pizza Hut — Restaurant in Mobile

Absolute garbage location, will not eat from a Pizza Hut again. Ordered food from there last Wednesday and received an email that my delivery should arrive at 8:02, about 35 minutes after I called. The pizza did not show up until 8:45, about 80 minutes after I called. One hour and twenty minutes for a Wednesday delivery where I live incredibly close to the location. The driver "couldn't find the house" and when he called I couldn't understand him because he was unintelligibly mumbling "cant find yo house, where you live" (porch light on, house number clearly on display).

When we actually dug in, the pizza was lukewarm on the surface and the sauce itself was cold and tasted awful. Half of the pizza wasn't cut through. The cheese sticks weren't cut at all, so we just had a block of cheese bread. These were also cold. The wings we ordered were completely different than what we received.

Seriously, if you're considering ordering from this location: DON'T. There are far better pizza joints on Government St. Papa Johns, Dominos and even Hungry Howies have significantly better food/service than Pizza Hut. I won't go so far as to say Little Caesars is better, but the service and quality is about the...

Friday night, pizza arrived undercooked. In places, the dough was stretchy and still white. When I called this in, I was accused of lying and told that it was literally impossible for the pizza to be undercooked. I asked to speak to someone else and was put on hold for 6 minutes. I called the store via another phone and talked to someone else. They told me they would get me a new pizza, but the original one had to be still intact, no problem. He said this would take 30-45 minutes. An hour later I called to report that the new pizza had not arrived. I was told the driver was 3 minutes away. 20 minutes after that I called the store again and was placed on hold another 10 minutes, I called the store again with my other phone. I told them I would rather just have a refund at this point. I was told in order to get a refund I still needed to return the original pizza intact to the driver when he get there. The driver showed about ten minutes after that. I gave him the pizza and he called his manager to get the refund approved. It is the next day and I have not received the refund yet. This is the worst experience I have ever had with pizza hut in over 30 years....

I ordered a hour prior before going into the store to pick up food. The “manager” was extremely rude and unprofessional. I ordered a pepperoni pizza & wings. When I got there I was told I the kitchen “gave me extra” so I asked extra what I just wanted my food. It was a pizza with both pepperoni & sausage on there and no wings. This man was having a full blown personal conversation with a football coach before even acknowledging me, which he eventually walked out with his ONE PIZZA HE ORDERED and my pizza and wings. I asked for a refund and this man got very irritated and nasty. Basically through a pen and receipt under the counter and said “sign that” I’m confusing I asked him who was he speaking to, he replied you or you’re not getting no money back until it’s signed. Before exiting I was threatened. This man has no sense of what a manager is at all. It was many infractions that any one with proper knowledge of a restaurant business will see as a red flag. I’ll never visit here again and wouldn’t suggest any...