MEXIHANAS Hibachi Grill Modesto — Restaurant in Modesto

Supporting your local businesses is a mantra my father drummed into my brother and I. Being a small business owner himself he knew the difficulty of trying to gain a footing in a competitive community and build a loyal clientele.

We read the Modesto Bee, track new restaurants and make a point to show our support. We have a very short list of expectations; good food, a clean dining space, and a customer-centric staff.

Mexihanas is not customer-centric. The menu is borderline expensive, offers no wiggle room to add or subtract ingredients to meet dietary requirements….and ….water is not included.

Being required to take medication before lunch and denied a glass of water is a first for me. Willing to purchase a bottled water from the beverage case I was required to pay a dollar for the cup to drink it out of.

There is no law on the books that requires restaurants to provide you water, however, those who don’t put these basic customer needs first, for whatever reason, will soon play out the the clock...

First time eating there and over heard another customer that had to wait an hour and a half for food they ordered that they forgot to make and then on top the customer had to tell them that they were still waiting on their order and when they got the food it was the wrong order! And staff didn’t take accountability to refund saying they can’t do anything because their mom wasn’t there. Staff even said to customers face they admit they messed up on the order. No accountability or accommodating to customer they just want your money for over priced meals. They don’t care about customer satisfaction or making relationships to make customers happy. And irresponsible for not having a full manager in charger who can make financial decisions. Not worth the wait and humiliation to be treated like that by a business who openly admit to forgetting an order and then messes up on finally...

This place is a gem...!!! I loved it. The meat was flavorful and so tender with just the perfect amount of spice. The lobster (Yes!!! Lobster) was so succulent and perfectly cooked. The spicy noodles stole the show with just the right amount of heat. Inside was so masterfully decorated with the perfect balance of history and cultural references. It was new and cool with such a great vibe. I also found out that it was a local family running it. The huge amount of pride for their work was demonstrated from start to finish of this experience… My only regret here was not taking pictures of the food to show everyone. Truth is that it was sooo good that it was gone...