Papa Johns Pizza — Restaurant in Moline

I have been a regular customer for 5 years. We switched to this pizza place after getting horrible service pizza hut. I've never had an issue with papa John's until these last couple months. I am a regular customer and spend About $100 or more every two weeks. I have ordered a few pizzas a couple weeks ago and there was anchovies on it, I called and they brought out another one and still messed up and not even cut. Purchased a couple pizzas yesterday and one pizza was fine the other was made wrong. I called and told the gentleman on the phone my pizza wasn't made properly and I would like a new one delivered. So I waited another 45 minutes for my children and I to eat then the second delivery was made the same way but had twice as many anchovies on it than the first one by then my husband and I are livid. I called a second time and just decided I'd like to speak to the manager. I explained the situation to him and told him I wanted a full refund for the messed up pizza I paid for and would like a new pizza made properly he was all for it.when the third delivery driver showed up I never received a refund which was stated to the manager just 45 minutes prior but the pizza was correct. I said s few it and decided to used the rewards I had for a lunch today since I had 10 children. When the delivery driver showed up she drove past my home, the butter from the garlic knots was dripping out of the box on to my shirt. The entire box was covered in it too. Couldn't touch it without my fingers being caked in butter and both boxes if food was ice cold. I called today regarding the issue and they are giving me a full refund from today but told me he refuses to give a refund from yesterday after we had already discussed this in the phone yesterday due to the lack of hospitality and customer service. After these incidents I will no longer spend my hard earned...

Dangerous Work Conditions and Zero Support for Drivers

My boyfriend got into a serious car accident while delivering for Papa John’s, and instead of showing concern, management pressured him immediately—asking how soon he’d get a new car and questioning why he was driving slower. His car was damaged, he was shaken up, and he could’ve been seriously hurt or worse.

To make matters worse, there’s no workers’ comp or insurance provided for drivers. The person who hit him is now committing insurance fraud, and yet Papa John’s corporate and management showed zero compassion. They didn’t offer help—only more pressure. He still had to drive his damaged car late into the night, just to keep up with deliveries.

The training was rushed and inadequate from the start. Since the accident, they’ve continued to pick on him for every small thing, like he’s disposable. Meanwhile, the system gave him a perfect 100% score that day—proof it doesn’t reflect the real risks or care about drivers’ safety.

It’s clear Papa John’s upper management prioritizes profits over people. This isn’t just poor leadership—it’s...

Been ordering from here for years. Never left a review so here I am. Excellent pizza, fresh dough, wonderful flavor. Love the epic stuffed crust. My favorite! Had a hick up last night. Bought a 30$ pizza and opened it up and it looked like it was used as a Frisbee. Called the store and the manager was perfect! Didn't ask no questions. Didn't give me hassle. Fixed the issue quickly and even got compensated for the mistake. It was the delivery drivers fault (DoorDash). Even though it was not her fault, she fixed it. I like that. Give her a raise! Even though the pizza was trashed, she didn't hesitate to fix the situation. A+ and I will be back, again, and again. Keep up the good...