Monroe Grill & Bar — Restaurant in Monroe Charter Township

This place was recommended to me by family who said the food was awesome when they went 2 weeks ago.....needless to say, I was disgusted with what happened yesterday morning.

1 star only because the waitress was overwhelmed in the section she was in and the number of table that had 4 or more patrons. Had the waitress not been doing her job correctly, this would be a 0 star review. There were 5 of us in our party and we were seated and had waters within 20 minutes of walking in the door. Maybe 5 minutes later our orders were taken by the waitress who also was bussing and cleaning her own tables as well as making all the drinks, including the alcoholic drinks because there was no bartender. Our food arrived 1 hour after ordering and this is where our experience went straight into the garbage! Medium steak was cooked bone dry throughout but the outside looked as if it was boiled in water due to the filmy substance on the steak. Over medium eggs under cooked to the point the whites were running all over the plate into the other food. Steak omelet ordered without onions due to an allergy was packed full of onions and the hash browns were burnt on one side and damn near raw on the other side. Eggs benedict with a hollandaise sauce that was lumpy and broken which means it was either a prepackaged sauce or it broke while making it. The only things that were given to us right were our drinks. When I went to cash out, I asked to speak to the manager and I was told "The manager is too busy to speak with you at this time!"

I am sure some will think I am being overly critical and you can think that. But when you order simple food with simple instructions, like omitting something because of a food allergy, you'd think they would at least get that detail correct!

Won't ever step foot in this...

My husband and I stopped in Sunday for dinner. It was not busy, only 3 tables had someone sitting. We waited to be seated by a young lady who had to finish her personal conversation with a coworker first. We were given our drinks promptly. But waited 15 minutes for our waitress to come to the table. We ordered, my husband wanted chili, he ordered the quart because the bowl of chili is very small. He was told it would come to him in a styrophome container, as they do not have dishes that large. Ok, he requested a bowl as well. When they brought it out, what he received was a large styrophome container of hot dog chili, not what he wanted. I ordered meatloaf, with mashed potatoes, and salad. It was supposed to come with bread, but I never received that. The salad was a plate of lettuce, nothing else, just lettuce. The meatloaf tasted so bad, it was hard, and had a burnt taste mixed with a foul bitter taste. The potatoes were bland, but the gravy also had a burnt taste. Neither of us ate more than a couple bites. Our waitress never came to check on us, or we would have been able to ask for things to be addressed. Instead, after about 30 minutes she came to the table to see if we wanted boxes. I said no and began to tell her our complaints. She said oh ok, and gave us our bill. We paid our bill and left. This was our second time there, but I promise it's our last. They never got another table in the hour we were there. I overheard another table trying to complain as well, with the same, lack of concern. When we left hungry after paying nearly $40 for dinner, we were upset to say the least. Don't waste your time or money!!

EDIT ADDED TO ANSWER OWNER QUESTION: It was dinner...

Pretty good place. Good variety and moderately priced. Good portions and friendly staff. Frequently have to ask for refills on my pop. Seems the wait staff doesn't come and check if you need anything often enough.

Have had a couple of my takeout orders incomplete as well and have had to explain to the waitress on the phone what a loose burger is and still got my order wrong it's on the Menu.

The food tastes good though. They now serve Alcohol. It doesn't compare as a coney island compared to Lafayette, American, National, and Leo's in my opinion or even Benny's locally. On a side note, no one wants green peppers in their loose burgers. No Coney Islands serve them that way, I have been to tons of coney's and have never got them that way. Just at Monroe Grill.

I know they close at 8 pm. I called my pickup in at 725 pm. They call me at 740 pm asking where I'm at because they close soon. I told them I was on my way and be there within 10 minutes. I got there to pick up my food and I mentioned to cashier that I know what time you close and there was plenty of time so don't call and see how much longer I'm going to be. She said well I always do that when it's getting close to quitting time. I do not take it as a kind gesture. I took it as hurry up so we can get out of here.

You are no longer allowed to vape in the restaurant at all or even at the bar counter like in past and you are not even allowed to vape in their...