Mr. CheeseSteak Bagel Cafe & Deli (Dee's Bagel Cafe) — Restaurant in Monroe Township

BURNT BAGELS

Let me began this review by stating that this customer acknowledges and takes responsibility for mistakenly pushing a button on the decaf coffee machine that resulted in an unfortunate coffee spill. In turn, as requested by the counter server, full restitution was made without question.

In no way whatsoever is it the intention of this review to diminish the erroneous coffee spill or the clean up that ensued, however, the unprofessional public rant displayed by the counter server that followed the coffee spill was totally unwarranted and highly insensitive to a member in my party, my mother, an elderly 85 year old fragile woman suffering from dementia.

To be called out in public for this honest mistake by the counter server stating that "you have been caught on camera" was categorically unnecessary. Needless to say, the counter server's highly discourteous behavior caused my mother's level of anxiety, stress and fear to greatly elevate.  Her behavior was especially alarming since Dee's Bagel Cafe is located in a community, Monroe Township, that a plethora senior, elderly residents call home.

To employ such an extremely disdainful approach was simply appalling. Certainly, the counter server had other options to express her concerns in a more discreet, private manner. Sadly, while on the phone, the counter server chose to shout from behind the counter across the dining room to where my Mother and I were seated.

Having worked since my time in middle school, I clearly understand that all sorts of challenges are tackled each and every day while on the job. However, unequivocally, there is no place for these barbaric tactics in the workplace. This type of modus operandi must cease immediately by not tolerating the same.

Moving forward, it is my sincerest hope that the counter server receives proper professional customer service training to help her amend her Neanderthal customer service skills.

In this day and age where customers have many establishments to choose from to purchase a bagel and coffee, readers of this review are encouraged to choose wisely.

Before closing, please allow me to comment on the quality of the bagels. In short, as we were attempting to eat our bagels in the dining room, the counter server proclaimed to other customers who had entered Dee's Bagel Cafe that all of the "bagels were burnt". Need I say more....Absolutely Horrific!!!

*For educational purposes, this review will be posted to every available Internet site that allows for such reviews as well as to the Better Business Bureau, State of New Jersey Department of Community Affairs, The Greater New Jersey Alzheimer's Association Support Group, Caregivers groups of individuals with Dementia, and all other appropriate sites/local resource...

Walked in this morning to pick up some sandwiches---would rather go to a GOOD deli than Wawa----I placed my order from a nice looking menu. The gentleman behind the counter did not wash his hands-nor did he wear gloves before he began to cut the deli meat for my sandwiches. As I looked down on the counter I noticed that they were selling packaged cake products --all of the cakes expired in August! Then I looked towards the chips and noticed they were all expired as of August 8th! I very quickly got the mans attention and brought the expired items to the counter. I then asked him if his deli was fresh. I wanted to see the expiration dates. The man then told me that the expiration date was cut off the deli meat packaging. he then said, " before I cut more, are you going to want your order?". WHAT??????? No I will not be wanting my...

Disappointed in this bagel shop. We came here anticipating a wide variety of bagels and spreads but that’s not what was available. Basically just a few choice bagels and pods of butter and cream cheese by the coffee. So we purchased split pea soup which was good. The place was clean, the staff was nice. Like I said, going to a bagel shop, we were hoping for fresh spreads for our bagels. So my review reflects our...