Wendy's — Restaurant in Monroe Township

The night time management and one of the employees was as rude as they can be as a medical traveling tech I ate at tone a Wendy's from Georgia to new york to Michigan thirteen hundred townships and twelve hundred cities, and i've had three bad experiences, and this is one of them. When I corrected them on the order, they yeah, disputed back as the manager in the background, it was saying in the background, what now in some places doesn't offer the squirrel. It has regular vanilla and chocolate only. So we just wanted a correction. So they got mad about that, I ordered a peach mellow yellow, and that's when they really got attitude about it, because I wanted a peach melillo that gave me a regular mellow yellow . I feel if you pay $22 for food you expect it to be at least what you ask for. The fries was greasy and the professionalism behind what the manager leading into the employee was not professional at all. I am goin to corporate on this location. I have the other 3 in the past ... I didn't come there for that with my friends children. Disrespectful I dont leave feed back on anything unless I think the public needs to see it . I threw the food in the trash because I did not want to go back and deal with them. Thanks for a great night...

Sunday night at 7:00 pm. There were 4 people that I could see "working" behind the counter. My view (as a customer) from the front counter was of a dirty floor with food everywhere. The person who was supposed to be the "manager" was too busy talking loudly to someone delivering Girl Scout cookies while I was trying to place my order. The poor girl trying to take my order had to stop and wait for her to shut up to even hear me to take my order. She was obviously embarrassed by the rudeness. The girl making the sandwiches had a long blonde pony tail flapping all over. Isn't there a food service law about hair being contained? The lobby had trash on the floor, both ketchup dispensers were EMPTY and the counter was dirty, 4 tables were not cleaned off, carpet had trash around tables, trash cans were dirty. All this while there were only 2 other customers in the restaurant and nothing in the drive thru. So it's not like anyone was swamped with customers. Yet no one bothered to clean anything. It has been a while since we gave this Wendys a try because of BAD past experiences. It's obvious that NO ONE cares about anything here! We will...

This place is not good and they make it impossible to reach them. I stopped here yesterday to get lunch for myself and two co workers. After waiting 2 business days for a real worker because I refused to use the stupid AI they have implemented, I finally got my order taken. They were nice and courteous but they messed up my order. Three sandwiches all wrong and they didn’t give me straws for two drinks. They said receipt was in the bag but it wasn’t. I had to look up the phone number to speak with them and upon calling you immediately get sent to a voicemail. I’ve called them over 30 times within 24 hours, never speaking to a person but rather getting ignored and forced to leave a voicemail which nobody responded to after leaving my name, number and reason for the call. The worst customer service I’ve ever had and the stupid AI makes it even worst!...