Starbucks — Restaurant in Monroe

The drive-thru experience at this establishment is consistently commendable, marked by a level of personal touch that is increasingly rare. The staff’s ability to recognize regular customers by name and anticipate their preferences speaks volumes about their commitment to service excellence.

On this occasion, the choice of an ice chai latte with brown sugar and cold foam exemplifies a delightful blend of flavors, offering a perfect balance of sweetness and spice. The addition of a warm turkey sage croissant rounds out the meal beautifully, providing a savory counterpart to the drink. Both items deliver on taste and quality, reinforcing the establishment's reputation for delicious offerings. Overall, this visit encapsulates a satisfying culinary experience, enhanced by attentive service that makes one feel valued and...

I placed an order through the app which is what I always do. This location opens at 5:00am and I placed my order at 5:00. Unfortunately you cannot preorder before the location opens otherwise that’s what I would have done.

I pulled up at 5:02 am and went through the drive-thru. I told them at the speaker I had a mobile order and she told me “it’s customary to wait 10-15 minutes to come after placing a mobile order.” When I pulled around to the window I asked what the difference was between what I did and placing an order at the speaker. She said “we just opened at it is rude”

I asked to speak to a manager and she told me she was the manager. I asked her for her name and she said “Starbucks Manager” and closed the window and walked away.

I have always had good experiences at this location and this was very...

I’ve really tried to like this location. I live in the city but work nights in Monroe, so I frequent Starbucks often especially this one. Unfortunately, the service here is consistently slow and below standard.

Today, I ordered a grande matcha with four pumps of peppermint syrup. For that size, it should’ve been pretty sweet, but the drink was grainy and had no peppermint flavor at all. I asked for it to be remade, and while the second attempt was slightly better, it still lacked taste. At that point, I just left.

It’s disappointing because I genuinely want to support this location, but it misses the mark more often than not. I wish I had constructive feedback to offer, but there are so many areas that need improvement, I honestly don’t know where they...