Florence Coffee Co — Restaurant in Montana

Having worked at a coffee shop for 4 years, I know that it’s fairly common to remember how your regular customers like their coffee... But when they remember your order even though you only go there about once a month if that, and don’t always get the same person, that’s exceptional customer service. I wish I knew the barista’s name so that I could give her a proper shout-out, but even so - the barista that was working this morning (and is usually the one there when I go) deserves a raise! She does an excellent job, consistently makes great coffee, and does it quickly with a smile - always. I had some issues in the past with inconsistent drinks at this Flo-Co, but that hasn’t happened in a long time, and never with this barista. Because of her I won’t go anywhere else in...

Gift certificate! I like gift certs. It's like me to think ' oh no, two ahead of me. What will it take to back out' ...but not here! One gal inside the building producing coffee like a full blown Barista Genie!! Clean, smiling while appearing to truly be excited to make another cup for me! HA! She even seemed delighted, as if the combination I asked for was just what she was hoping to create next. I wish I had some cash but alas, I used a gift card. My beverage was hot and the...

I usually have pretty good luck at the Hamilton location but recently with new hires the baristas need more training. My most recent coffee (9/16) was supposed to be a white chocolate mocha and it was so dark it tasted bitter and black. It came out the window looking very dark which was my first red flag. I had one drink and my tongue turned yellow. I could not drink it. These drinks are too expensive to not have...