CAVA — Restaurant in Montgomery

Used to be my favorite place, not anymore. Under new management or partially new staff, but is quite the sad bunch and obviously under a lot of stress. The manager stands over the staff and cashier's shoulder as if she is micro managing the Little Rascals. She moves them out of the way to do their job while they stand beside her looking pitiful. This is my second encounter with her acquaintance and I am more turned off than the first time with this lady. Which was my last visit, I did not report on here because I thought everyone is entitled to have a bad day. This Cava is in a bad season as far as service, and now I see why the workers don't smile anymore. It's the management. This place used to have happy workers and music playing now the tension can be cut with a knife. As I waited for fresh pita chips, I noticed she didn't talk to the military customers the same way and she handled them all with a huge smile on her face. But what was most annoying about this visit and my last visit, this lady kept saying it's going to be extra for this, for every item I wanted more of. As I told her last time, its worth it, just load me up. And just like last time the server at the end goes "we have to tell people that, because they get mad when it's time to pay" and like last time I said I don't mind. But today at lunchtime the lady manager felt it extremely important to specifically tell me it's extra and then give me the smallest corner of these items I am to pay extra for. And she was holding the line up to ensure I understood 😂It was just really tacky, and unnecessary, as if her spirit was saying "the little black girl can't afford her bowl" needless to say after all that drama and Hassle... I don't have an appetite for Cava.

I'm uploading my receipt just to show she made such a huge fuss about 3.55 total extra on my bowl and 5.90 on my husband's bowl and ...look at my previous pics the bowl looks no different, and infact the old pics of the bowls looks way better than this present expensive bowl. 🙂‍↔️I am not the customer looking for a handout and freebies. Im that customer seeking a good experience with good vibes and good food. Last time my falafel was a bit mushy😒, and I am too disappointed today to taste it.

And to the Manager reading this- You never know who walks in your place of business, Authors, Astronauts or Arborists...they all deserve good treatment. I am just so happen to be an author who decided to patronize your place of business today. Thanks for the wack tacky experience.

Ayana Louise Reaves, Founder &...

I am writing to express my disappointment with a recent order I placed at your Zelda rd. I have always enjoyed dining at Cava and have appreciated the quality of food and service in the past. However, my recent experience fell far below the standards I have come to expect.

When I received my order, I was very disappointed to find that the food was completely cold, making it unappetizing and impossible to enjoy. I had been looking forward to a fresh, warm meal, but instead, the temperature of the food suggested it had been sitting out for some time before being served or delivered.

As a result, I did not eat the meal at all, which was a waste of both my money and my time. I make a point to choose restaurants like Cava for their reputation for quality and care, but this experience left me feeling let down and frustrated.

I kindly request that you address this issue with your team to ensure proper food handling and preparation standards are met in the future. Additionally, I would appreciate a resolution to this matter, as I feel I did not receive the quality or service I paid for.

Thank you for taking the time to review my complaint. I trust that you will take the necessary steps to prevent this from happening to other customers. Please let me know how you intend to resolve this issue. I look forward to hearing...

Of all of my experiences with CAVA this by far has been the worst experience. I came into the Zelda Road location with A friend as I had recommended the restaurant to him, and he was excited to try it but due to this experience is now unimpressed First off the order taker, I think her name was Nicole. She gave us half scoops of our base and then said I would be charged $3 extra to get another half a scoop to even make it a full scoop. She was then very rude when I asked her questions about the portion sizes. I asked for cheese she said they were out of cheese and she did not sound professional about her answer. I then asked if I can have another half scoop of corn because she literally sat there and counted out the corn kernels and she got smart and said all I had to do was ask. When the bowl was complete, the portion size was so small that it would not fill a child up. The food was below the inner lining of the bowl. I have provided a picture to show for reference. I am contacting corporate offices regarding this experience. I love CAVA but this experience has really downgraded my love for the restaurant. Unfortunately, one bad apple can spoil it for the...