First Watch — Restaurant in Montgomery

Yesterday, at about 630 am. I was in search of a new place for breakfast. I found myself on Zelda Road where I discovered an interesting looking establishment that I decided to try. I was early so I waited until the doors opened promptly on time at 7 am. Immediately, I was impressed with the energy and vitality of the person greeting and then seating me. Looking around I was equally impressed with décor, the cleanliness, and the condition of the building and furnishings. It was obvious that great care is taken in providing a comfortable, inviting place to dine. After being promptly seated, my server, Nick was there with a clean menu and took the order for my requested beverage. Watching all other staff members, it was obvious that either excellent training had been provided or highly qualified candidates were hired because of the smooth efficiency with which customers were attended to. Everyone seemed to know exactly what needed to be done and showed a sincere interest in doing so. What a pleasure it was to watch this team as they worked. As he served me, Nick was attentive without being invasive. He seemed to anticipate what I might need and was there to fill that need but then allowed me to enjoy my food in a relaxed atmosphere. After perusing the menu and its numerous upscale choices, I ordered a traditional breakfast of eggs, bacon, potatoes, and toast. It became evident upon receiving my food that care had been taken to insure a visually pleasant presentation by the placement of the items on my plate. Each food item was carefully placed in an arranged order so that my appetite was enhanced simply by its appearance. In addition to its visual appeal, the food was hot, perfectly prepared, and generously proportioned. My compliments to the kitchen staff for a well prepared meal. Upon presentation of the check, I was courteously informed of the procedure for paying, resolving any question I might have before needing to ask. As I approached the cashier, I was greeted by Katie, who with a big smile showed a genuine interest in my evaluation of my meal. After cancelling the check, I stated my desire to submit a review of my experience and Katie continued her helpfulness by providing me with the website information and the names of those with whom I had contact, again displaying that outstanding customer service prevalent in each team member. Rarely am I inspired to comment on a dining experience but in this case I find it very easy to be complimentary and express my opinion in this manner. I found First Watch to be a superior restaurant with outstanding team members and management. I will return soon to try other menu items that caught my attention and to enjoy another wonderful...

My husband, myself and our grandchild had breakfast at First Watch on Wednesday, November 23rd. After our meal, I took the ticket to the cash register station to pay. I swiped my credit card, left a generous tip and my card was charged $64.56. My credit card app indicated the charge went through but the cashier stated it had not. I showed my app and payment verification but was forced to swipe my card several more times. By this time I was quite angry and did not leave a tip. I protested the duplicate swipes to no avail. The manager (?) promised that the first charge was or would be cancelled. A couple of days later, a charge in the amount of $64.56 and another in the amount of $53.80 (no tip) were posted on my credit card account. Both charges had switched from pending to posted. I called the credit card company to make sure I was not being premature. I was not premature. I was charged twice for one meal. I called First Watch on November 25th in an effort to rectify the charges but was told the manager was too busy to help and I should call back later. When I ANGRILY protested, I was hung up on. I called back and talked to someone else this time and was told that the manager was too busy. I begged to leave my name and number which I was allowed to. I have not been called back.

I am following up the above review with this edit on December 1, 2022. I have contacted Jenni at her request and detailed what happened. I have spoken to the manager, CJ, twice. Nothing has been done to rectify the double charge. CJ claims that the $64+ does not show up on his end. (I’m guessing this may be because he & his employees shut down & restarted the credit card register several times before a receipt could be generated. But who knows with this business?). Both charges remain on my credit card account. I just want to be reimbursed. That’s all. PLEASE

Another edit …The duplicate charge was removed by the corporate headquarters in...

To the store manager/owner. This review is not for the Zelda road location. My experience at the Zelda road location has always been 5 stars. This review is for the EastChase First Watch location. Specially regarding the waitress who was responsible for the to go today May 3, 2024 . I placed my order as a Walk In between approximately around 7:18 am-7:20 am . This was my first time at this location. I was paying for my order and the tip portion came up and I usually don’t leave the tip unless I sit in the establishment or Urber Eats but since it was a to go walk in I don’t usually do tips That’s just what I do and I made that statement. Apparently, the young lady took a offense because I didn’t know my order was ready until she said oh your order is ready and she pointed to the to go on the shelf so basically I had to get up and get my order. My back was turned due to the seating so I did not see my order come out. Usually when I order at the cash register order is brought out to me, but apparently I offended her with my statement. So at the end of the day, nobody has to leave a tip. I’ve been a waitress in my younger days. That’s just how it goes. Sometimes you get tips and sometimes you don’t but her behavior told me a lot about her. Again, her behavior has no reflection on your establishment, but the bottom line she is there to provide a service. If I was going to to leave a tip, it would be for the people who cooked my food. I did call and ask to speak with manager and told her what happened. I was told it was a misunderstanding which clearly it wasn’t. So with all of this being said please speak to your young staff about customer...