Red Lobster — Restaurant in Montgomery

My family and I dined at the Montgomery, Alabama location on 05/12/2022 for our youngest child's 13th birthday. She requested to have her birthday dinner at Red Lobster because at other locations we frequently visited, the food and service have always been consistently amazing. Unfortunately, this is not what took place that evening. The food was over salted and over-cooked. We ordered mussels as an appetizer. The server first brought out Brussel sprouts. When I corrected his mistake, he brought out a bowl of mussels, without the bowl to release the steam, without the small fork with the lemon wedge, and without the garlic bread, which later came; hard and cold. We also ordered mozzarella cheese sticks that were cold and not golden brown. The marinara was cold as well. On to salads, my daughters and I all ordered Ceaser salads, however, they received their's and I did not. However, what they received was overdressed and limp. My spouse requested Italian dressing and never received that, nor a vinegar and oil option. Our entrees were terrible! My wife ordered a pick two with a medium sirloin and Walt's friend. She received a medium-rare steak and no shrimp. When I corrected the server again, he brought out a shrimp scampi. I corrected him again, and he produced the most over-salted fried shrimp ever. The birthday girl ordered Lobster fest and my youngest ordered an Ultimate Feast and her crab legs were watery and unflavorful. The flounder on my pick two was old and flavorless. I spent 167.17 dollars for the food we left all on the table. Her birthday dinner was ruined and I haven't even spoken about the fact that we had to wait 15 minutes to be seated in front of a bathroom that wreaked of urine. I was a server at a Red Lobster for 5 years in two states and have visited one in just about every state and I have NEVER had such a terrible experience. We left hungry and sick. I am not on hypertensive medication but I was literally sick for the next two days and so was my spouse. This location needs major assistance from corporate or I fear they may kill someone. It is clear that the corporate recipes are not being followed, nor is the pride being upheld to the normal standard that Darden Restaurants...

NO STARS IF I COULD!!!!!! I drove from Atlanta,Ga to celebrate my family's bday and early Valentine's day on Friday Feb. 10. I called days in advance all the way to the day of event and kept getting 2 different responses from 2 different managers. I had a party of between 14-18 people and was told I could book the party room by one manager, but then told by a different manager I could not book. Then proceeded to be told I can have a party of 12 to show up for the main room, but cannot make reservations, but whoever else come can be seated in same area. I made sure the GM (who she told me she was) repeated it and said it again with witnesses. I told her still the same amount of people.

When my party gets there, they were told they haven't heard of such thing nor was anything written down. They told us we will still be accommodated in 30-45 mins. We waited 2 HOURS just to be told that we cannot be served. They even called "another GM" that I spoke to behind the desk on their phone, during the early week and he said the female who said she was GM never stated that info to me EVEN THOUGH I HAVE WITNESSES AND A RECORDED PHONE CALL ( WHICH I SENT TO CORPORATE ALONG WITH TALKING TO THEM AND GAVE BOTH MANAGERS' NAMES!!). THE RESTAURANT WAS MOSTLY EMPTY SPACE, NO CUSTOMERS, BUT COULDN'T BE SEATED AND SERVED! They proceeded to tell me we could not book a reservation for 12 people at all even ahead of time because they only do reservations for party's of 20 or more. ANYTHING LESS WILL HAVE TO COME IN AND FIRST COME FIRST SERVE , BUT SPOKE WITH A LADY WHO CAME IN AFTER US AND GOT A SEAT BECAUSE SHE MADE A RESEVATION FOR 3!!!!!THIS IS A HORRIBLE, TERRIBLE EXPERIENCE FOR ME AND MY FAMILY ESPECIALLY MY GRANDMOTHER WHO CANNOT STAND LONG!!!! THEN YOU HAVE A SCORE OF 82 TO TOP IT OFF!!! EMPLOYEES QUITING AS WELL!!! My grandmother really wanted to go here and to be told we can't be served in our faces was the upmost disrespect,especially to her!!!!

NEVER AGAIN!!!! THANKS TO JUICY SEAFOOD WITH A HIGHER SCORE WHO ACCOMMODATED MY WHOLE FAMILY VERY QUICKLY AS SOON AS WE LEFT THIS LOW GRADE, POORLY MANAGED...

My girlfriend and I went here in the hopes of a nice meal, with the knowledge that this is Red Lobster, not a premier area restaurant. However, we were disappointed from the moment we walked in. The host hardly acknowledged us, but we were seated promptly. Our waitress was very timely and nice, and when I asked about draft beer she went to the bartender, where she was told the choices and returned. I ordered a Bud Light draft, which she headed off to get, just to return and tell me they had no draft beer available. I ordered a bottle, and then we proceeded to order our meals. My girlfriend ordered coconut shrimp, which they were out of. She brought a menu back and offered suggestions. Then, she went to enter the order again, where she found they were out of broccoli (one of three vegetables available as a side), so I ordered the asparagus. After about two minutes she returned to the table to say, "I hate to even say it, but we are out of salad." At this point I asked to speak to the manager, who was far from appreciative of our business. We decided to go somewhere else, so they did comp the biscuits and the sweet tea my girlfriend ordered, but I still had to pay for my beer, which I understand. I left the waitress a $5 tip, as it wasn't her fault they were out of food. However, hearing from them, "It is because it is Sunday, we always run out of things on Sunday," made me upset. I manage a seven-day-a-week retail store where I have to order appropriately, no matter whether it is the weekend or not. This trip was a joke, as was the demeanor of the management, and we won't...