Ellianos Coffee — Restaurant in Montgomery

ZERO was not on the Scale to rate this Ellianos But 1 is not even suitable for this place. My husband and I Love Ellianos coffe and have visited multiple locations all over Alabama. Tonight we pull up and order two coffees . I asked the Barista what was the difference of what was in a Carmel iced coffee and the Caramel freezer , she patiently explained and I ordered a freeze . After getting our order I was given the wrong coffee. We pulled back around to another window to explain the order we were given was incorrect . The two employees working talked back and forth and basically said that’s what I ordered ( and I know I did not) and that I could not get my order corrected. We finally left . I called the store to speak with management and was transferred back and forth between the same two girls with NO resolution . During the phone call the employees kept saying we so sorry . No we not so sorry because IF they were they would have just fixed MY order in the first place. After this we went right down the road to the Ellianos on Pike Road and had...

Buyer beware! Sample your drink before you drive away! I bought their spiced drink. Ordered it hot. Not only was it not hot, chunks of something came into my mouth as I was drinking. I removed the lid & saw chunks - could have been un-mixed product - can't be sure - sitting on top of the drink. I had already driven away by the time I tasted it. I drove back but the line was long & I needed to get back on the road. I looked for a ph # but their website referred to it as pending. I immediately sent a msg with a pic thru IG asking for my $ back & provided contact info. 2 days later they responded asking if I had notified the barista. I responded that I thought my initial communication was my notification of the problem. They responded that because so much time passed their policy was no refund could be issued. Not only did they serve an unacceptable drink, they followed it up with unacceptable customer service. Worse experience ever. Will not buy anything from this...

The staff was great! Very friendly and helpful.

However, three complaints:

1.) It is so slow. Every time I go there it takes forever. I hope it’s just beginner struggles and it will get faster eventually, but it just takes far too long. 2.) they don’t allow you to use reusable cups unless they are Elliano’s brand. That is disappointing. I’m still buying the coffee. What is the point of mandating the cup from which I drink the coffee? Also this is unique to this location. I’ve never faced this issue anywhere else and thus, I don’t plan on ever returning to this location unless they correct his greedy requirement. 3.) their egg bites state they contain bacon, sausage and cheese. I thought those were three separate types, but it’s all in one. They would be well served to create an egg that is solely cheese and egg so vegetarians...