Subway — Restaurant in Montgomery

I frequent this Subway because of the service but this last visit is just unacceptable. I'm writing this review because this doesn't make any sense. I go there after playing a full morning of sports so I'm tired and hungry. I submit my order online for a meatball sub and other items and wait until they are made. After I finally settle in to eat it, I notice after I bit into it that it's a little bit lighter than what I'm used to. Well, a footlong is supposed to have 8 meatballs, this one only had 5. Instead of the worker telling me that he didn't have enough meatballs he proceeded to make this sandwich wrong. I'm tired, sleepy, hungry, so I just eat it and since I've had pleasant interactions with the staff, I figure it can be remedied someway tomorrow. I go to the store the next day and I'm told I need to talk to the manager who isn't present and I can call the next day. I talk to a manager and then the store manager who tell me I should have brought it back that day. I told them that I was too tired to do that and something can be done to fix this situation regardless of that fact. I've had messed up food before from other places and have never had to do that when I contact them and let them know there is a problem. Overall, I've paid full price for something that I did not receive. They are telling me they have no way to verify my story. I told her to ask the employee who did it, he should be able to tell her. She said well he might not say he did that. I have no reason to lie about something like that and all I want is what I paid for. She then tells me I can be refunded $0.30 cents for the three meatballs because that's how her system breaks it down at $.10 cents a piece. In conclusion, this person messes up my entire sandwich, then they expected me to drive all the way back across town for them to fix it, and then want to refund me $0.30 cents when the sub is over $7. To whomever, is over this branch, you all need to do better. The store manager stated this is their protocols and procedures but that's ridiculous. I was going to this establishment weekly for my gas and for Subway but I'm not sure if I will go back now. Customer service is very important but it's definitely not a priority in Montgomery, AL and not...

On May 27th, after I paid for our supper on the Subway app, my daughter in law came to this store to pick it up. She was told they had no bread and the oven was broken, so they could not fill my order. They did not cancel the order online, and I still paid $29.00 for nothing. I have complained through the app and on facebook. I kept getting promises of getting the complaint expedited and resolved. I have not heard anything back in every instance. Now, if anyone says it is my word against the employees, well, they don't know me. I don't complain about every little problem, and I am not hurting financially. This is all about poor customer service from corporate all the way down to the employees working that night. If it is true that the oven was broken, then why was the store even open? Why didn't they transfer my order to another store? There were so many opportunities for this store to resolve the entire problem. I like the food from Subway, or at least I did. I refuse to eat there again, and I will put my review everywhere I can. Maybe, if I can get enough people to turn away from this store, then maybe I can get some satisfaction. Even better, maybe this...

I had a terrible experience at the Subway on Vaughn Road in Montgomery, AL, on December 16, 2024. I placed an online order, which was accepted, only to receive a call from an employee named Saquan (spelling assumed) saying they couldn’t fulfill it because the oven was broken. He was rude, didn’t offer alternatives, and told me I’d have to wait until the next day for a refund. He became disrespectful when I asked for his name and hung up on me.

I went to the store to address the issue, and Saquan started yelling at me again while I talked to another employee about getting my refund. I was told to return the next day to speak to a manager, which was inconvenient. The manager couldn’t help me either and directed me to call a 1-800 number for my refund—something no one had mentioned earlier.

This is my second bad experience with this location due to issues with the app. I shouldn’t have to deal with rude employees, poor communication, and added inconvenience. Subway needs to do better! Plus, I still don't have my refund! I will not be returning to this location, ever!! I need to be contacted immediately about...