Backstreet Bagel Company — Restaurant in Montrose

I arrived at 6:30am on a Sunday morning and was the only one there. As a former food service employee, I was attempting to chat with the woman at the counter about what the best sellers were and fan favorites. There wasn’t much engagement. I decided to go with their #1 best seller, the infamous Backstreet breakfast sandwich! The croissant looked so good but I went with a salt bagel, since it is a bagel joint after all and they pride themselves on their east coast style bagels. I’ve eaten a lot of bagels in my life and this bagel should have gone straight into the trash. It was so salty, it burned my mouth. I tried brushing as much of the salt off as possible but the bagel itself was just not good. It was hard, thin, and far too dense. The egg tasted like reheated rubber and the cheese was a tiny melted plastic tasting topper. The sandwich was insanely dry. Why didn’t the woman upsell me some cream cheese when I asked if it was dry? Why wasn’t a higher quality cheese upsold? Avocado sub for the pork I didn’t want since pork was the only meat option? Heck, I would have even paid more for the avo. So many missed opportunities to not only increase their ticket price, but more importantly, my satisfaction. No wonder they give you a free cup of coffee--otherwise you would be stuck choking on this dry, rubbery, terrible breakfast sandwich. It was hands down the worst breakfast sandwich I’ve ever had. I don’t eat fast food anymore but any fast food joint would absolutely be steps above this place. Absolutely not...

FAKE.

I got a bacon, egg, & cheese on a sesame seed bagel (pictured). My husband got a bacon, egg, & cheese on a croissant. He saw a few strawberry scones in the front case and bought one of them also.

You can see the girls making the sandwiches behind the counter. The girls making the sandwiches microwave the fake circle of egg and microwave the bacon. Everything around them was dirty. The bread to content ratio is not satisfying. If it were real egg, it would have been fluffier and tastier.

Each sandwich comes with a small coffee. Coffee was good, but the creamer had a hair on it and was gunked up with old crusty cream around the edges.

When they gave us our order, they didn’t have the scone. I went back to the counter and asked for the scone. She said “oh, we just sold our last few.” UM HELLO I ordered one before the last ones were sold. So instead we received the option of a brownie or refund.

Overall, we chose not to eat in because it was dirty. The way they operate with making the sandwiches was gross. I literally could’ve gotten this fake sandwich from Dunkin’. I thought I was going into a real establishment.

We will not be going...

not worth the money!

Not a fan of reheated food. I stopped in here because the reviews appeared good and who doesn’t love a good breakfast sandwich?!

I ordered a bacon egg and cheese on a sesame bagel. I saw them grab a cold egg patty and cold bacon and put it in an industrial microwave. Anyone who ever eats reheated egg knows it’s just not the same. The egg patty was thin and the bacon was dry as can be. Probably the worse egg sandwich I have had in a very long time. Maybe they should make it fresh to defeat this problem. Definitely not worth the money.

I ordered my meal to-go and asked if they could put salt, pepper and ketchup on my sandwich. The female at the register then proceeded to hand me an extremely dirty and unsanitary ketchup bottle from behind the counter and told me to bring it back when I’m done. I guess they wanted me to unwrap my to-go order and then re-wrap it instead of putting it on after they microwaved it.

The coffee station was filthy as well and this experience just turned me off to this place. Also, I always find it weird when an older male hires only all young females to work....