Burger King — Restaurant in Montrose

Customer service used to be great and now it is rude and not inviting. There is an older guy that works the window and I believe has a hire position now he used to be so funny and kind and now he argues and gets frustrated very easily like he is stressed out and angry it feels. They all seem to lack manners now, they wont make your order the way you ask only the way that conveniences them if you ask for them to correct it they get really upset with you. If they are out of something they wont tell you unless you tell them its missing in your bag. I always order ice cream cones and the last at least 3 visits they keep putting it in a cup without a cone or in the cone in a cup. The food is great and havent had issues with flavor just the service which is disappointing since this is our favorite place to go. The atmosphere is alright. The steep turn in is really rough on lower vehicles. The price is great, especially if you use the mobile app and...

Update:10 months ago I gave this store a great review. I don’t know what has happened in the last year but I have had several bad encounters since my great review. Today has just done it for me. My grandson was hungry and screaming after I made my order and walked away from the register the old blonde lady wanted to complain about how loud he was being. He is 2 and wanted food then my friend had her order wrong and she didn’t even yell at the people at the counter just said she had ordered fries and the manager turned and said excuses me all rude. Obviously this store was not made for kids and the lady at the register needs to retire. Burger King will just be marked off of our list of places to eat from now on because we do not eat at the ones in GJ either.

This store always has the best food. Love the people that work there, they are...

Every time we visit this BK, they don't like giving out the requested amount of condiments, even though we order for 7 people. Tonight, we asked for enough sauces for half the meals we usually get because half of our family wanted to eat somewhere else. The lady working the window was getting the amount we requested, but the manager (or he appeared to be) told her it was too many and wasn't respectful towards her about it. If we're paying for the meals and like specific condiments with fries, burgers, or anything (not just nuggets), there should be no issue. Customers should be allowed one "dipping" condiment per meal and an extra if they upsize. Two sauces for 4 meals is pathetic. The poor lady shouldn't have been spoken to so rudely by her boss and that was more frustrating than not getting...