McDonald's — Restaurant in Montrose

At this point. Not even sure why our town has two Mc.Donalds.

Went through the drive thru this weekend in a rush to get someone out of an emergency. Staff at first window refused to give us our receipt due to technical issues we were asked to move forward to the next window where we were handed a bag of food. When we asked for the receipt (business purposes) we once more were refused and told the employee didn’t know our order we were handed, and we needed to get out of his line as there were people accumulating behind us. Having been told by two employees to come back and being pretty heated that I didn’t receive half of the food paid for while questioning my total amount I paid for in a rush to get out of town myself I determined the best result was to come back and talk with management as soon as I’m back from handling said emergency out of town. The other party who had been with me during this event came in Monday following to speak with management in regards to the order and issues where she was very Rudely treated, told to give him the receipt that had been refused and even had she brought it with her he wasn’t going to make any of the issue right. Following I was called back and informed once I finish yet another job I needed to head in and speak to the manager myself.

Thankfully. I Caught my interaction on camera with the manager. Victor is what he said his name is? He refused to write corporates contact information, his information or the store information down so I’m unsure if he really is the manager. I hope not as he had black circles under his eyes and was in disarray while coming off very intoxicated. When informed I can get corporates information from previous management of the same establishment he began to yell it out. Victor also pulled the second employee from Saturday where that employee apologized profusely that he was in a rush and did not know the other window did not give me a receipt or the correct food as he didn’t know my order. I let him know that he either came off rude or he was very short with our interaction and it was mistook. Regardless that line of people followed me out of town the where I was headed. The manager then confirmed he wasn’t sorry for his customer service. He has no intention to fix a customers complaint, he wasn’t sorry or willing to retrieve the receipt or reviewing cameras per customer complaint. He wasn’t willing to give me his information or the stores and that he genuinely doesn’t care how small our community really is and that he was disregarding all of the complaints even had we brought in our receipt that day. At this point this interactions told me to check I’m being charged correctly, don’t go through the convince of the drive through in a rush because you’ll have to go in the store to get proof of purchase after you drive through, and just expect shitty service when you come into this establishment and your order to be incorrect. Regardless management...

I would give it less if I could .stole my money and no one in the restaurant had the ability to use communication skills and common sense. Just go ahead and replace the entire employees with robots already. They are useless and shouldnt be able to work anywhere. i don't appreciate getting robbed for my hand earn money . Not like anything going to happen. Called the restaurant no answer. Talk to a manager she tried to go through my phone and played like she was looking around on my app for my order details. I used to talk up for fast food workers but after this I pray ai and robots hurry up . Hell I didn't most of the work for them. Already. What's the point of paying them.. I take my own order .then your still my money and and have idiots not know how to use your systems . No wonder Americans loosing in todays society This is what we are calling business. I'm ashamed to be born int this country with how our lack of motivation morality and work ethics have evolved into what's acceptable in...

A place in the order online I got the bold BBQ bacon quarter pounder large with a sweet tea no ice at lemons I had gotten three barbecue sauces two sweet and sours two honey mustards and five peppers they all cost money when you do it on the app the bet it was just throwing in the bag two of them were popped making a mess all over the bag instead of putting the pepper in the bag as well they threw it in a little plastic bag in there instead of putting the sauce in the plastic bag as well making a mess all over the cartons and the paper waited at the speaker for 5 minutes before anything drove up to the first window waited another 5 minutes they didn't have my order it was online she had to do it gave me a receipt went to the other window waited for 10 minutes before my order total 20 minutes I've ever had and you have the store manager running it shows you how the store manager runs his business I know I'm...