Starbucks — Restaurant in Moon Township

TERRIBLE. don’t waste your time here. I ordered a coffee and banana walnut bread via mobile app. Been loyal Starbucks customer and app user for years. All said 9 mins until order ready for pickup. I was 10 mins away. Took 41 mins to get my very simple order. Bread was ice cold by time coffee came out. Several people ordering around me the barista said their “ticket didn’t print” which is apparently the only way the get alert d of mobile orders to actual make them. Girl in front of me was there longer than me! Place has no organization. Straight chaos. People standing everywhere. I will give the main barista credit she worked fast/hard making drinks 2 at a time both hands but still was the only one making drinks. She was not overly polite by any means and rather rude when I had to ask at 35 mins “where’s my coffee, my bread been here in the pickup line for 30 mins”. No offer of credit or free drink card. That’s unacceptable. Missed an appointment due to this and showed up 20 mins late. People can’t wait 40 mins for drive up drive thru or libel app for a coffee. If the app told me “come in 45 mins” I wouldn’t have went or ordered know this.

Drive elsewhere it will...

This location is a bit cramped compared to other locations. If there's a crowd, getting a seat can be a problem. They have a long table with stools and a long window table with stools but only a couple of leather (or faux leather) seats. They tend to run out of food/bakery items in the afternoon. Now for the good: The staff is well trained and friendly. I have recently been avoiding sugar for dietary needs. They have made great menu suggestions and items alterations on how to limit my sugar intake. I have tried most of them and we're quite delicious. If I got a drink that I felt tasted too sweet, they re-made it. I have also witnessed the staff handle patrons that have human dignity and mutual respect issues. The staff were calm yet firm with these people. They informed them what was acceptable vs unacceptable and how they would be dealt with if they...

I always buy from this Starbucks store. Recently it was made aware there is mold being uncontrolled, insects being ignored, and people are getting sick. For the price i’m paying, I expect amazing quality. Instead, my breakfast wrap came out frozen inside but it was so busy I didn’t feel like complaining at the time. Well then it look 20 minutes after I got my food until my drink came out. Turns out they forgot about me as I watched other customers order, wait, and receive their order. I always place my order ahead of time on the app and it’s disappointing to wait 35 minutes total to get a cold sandwich and to be forgotten about.

I let the 1 bad experience slide, but now I refuse to go back knowing the current...