Cattleman’s Roadhouse — Restaurant in Morehead

If your self proclaimed fame (according to the waitstaff shirts) is ‘great steaks’ then by all means one should expect to indeed be served ‘great steaks’. My mother in law, who had been wanting to patron Cattleman’s in Morehead, my Aunt, who raved about her recent visit to Cattleman’s, and I—with ‘great’ expectation—walked into Cattleman’s (purveyor of great steaks) to partake of what should have been, but wasn’t, a ‘great steak’.

Now let me say that all started off shaky. Coffee taking forever to make it to the table. Waiter promising to make a new pot since, by his own acknowledgement, had been sitting for awhile. Then there was the rolls that had been sitting under warmers too long as well. For the purpose of either entertaining us or buying time, not sure which, one hockey puck roll was brought out to our table to demonstrate how hard the rolls were. However, fresh ones were on the horizon.

We each ordered steaks 2 Haystacks and 1 Cattleman. All three were ordered medium well. We each also added the salad bar to our meal. One trip to the salad bar and by the time we were about finished with our salad bar here comes old coffee, fresh rolls and on the heels of that our steaks.

Mine was over cooked (no slight pink in the center) and my mother in law’s and Aunts was medium rare (mostly pink in the center). I ate mine as it was because I did not want to wait for another steak.

However, the other two steaks were sent back 3 times before it came back medium well. Each time though coming back smothered with more bourbon sauce. By the last time it was sent back the entire dining experience was ruined and the steaks came back so tough it was only fit for scraps.

Know who never once came to our table to inquire of our meal? The manager. Know who was paying Cattleman’s a visit? The Regional Manager, Nicole, who also did not come to our table as a professional courtesy to inquire of our not so ‘great steak’ experience.

Want to know what was done for us to compensate for these ‘great steaks’? Our salads were comped. Salads we had no issues with. The salads were the best part of our meal (the only ‘great’ part of our meal) and that is what was compensated.

Either you stand behind the claim of ‘great steaks’ or you don’t make that claim at all. And if you have a position as manager/regional manager don’t hide behind a $15 salad compensation for 2 undercooked and one overcooked steaks that were anything but great!

Cattleman’s corporate office will be getting a call from me because I expected great and Cattleman’s fell miserably short of that and then tried to pacify us with that ridiculous salad compensation.

After compensation we walked out with $70 worth of hockey puck steaks that dogs will hopefully not choke on when it is...

I have avoided Cattleman's for years because of a bad experience and was not excited at all about the opening in Morehead. Under duress I went tonight and I was so pleased! I ordered the Monday special (6 oz fillet with salad bar and a side) and was happy with it. The salad bar was fully stocked with fresh produce and was very clean, the side was as expected. The steak was overcooked when it arrived and was on the cool side. It had obviously been waiting in the kitchen for a while before being delivered to the table. My friend ordered medium well and it came out very well done. The same can be said for mine. Having said that though, for whatever reason the hostess seated us in a section with one party of 20 and another party of 12. as the evening passed, the booths began to fill up with parties of two and four. It was frustrating to not be able to get refills or the things we needed, such as appetizer plates and different small things but to their credit, they did finally send someone over to take the drink orders and get us started while the server was handling her big parties. Despite all of that, the server was very kind and courteous and when the big parties left, she actually apologized for not being able to focus on us very much. That went a long way in alleviating the frustration. frankly, because of her attitude, I gave the overall rating of five stars. there were some misses but it was very clear it was because management had not scheduled enough people. I think if they had it would have been five stars...

This was my first visit. It's newly opened and has been super busy. I went about 4:30 on a Tuesday. The restaurant was super clean. The salad bar was really good. Stocked and clean. Everything was fresh. I ordered the Sherrif rare with a baked potato. My food was really good. The steak was cooked how I like, but it did lack some seasoning. No big deal. I'm giving it 4 stars because of the environment, not the food. I was seated in the back by the bar, right at the kitchen door. The whole time I was there it was super noisy. Not from the kitchen so much as from the employees yelling at each other. The girls working there were just being obnoxiously loud. Standing in the door way yelling about various things. One of them was going in and out constantly shrieking at others. Even the table behind me brought it up. It got to be too much for me. I ate a few bites of my steak and one potato skin and ended up asking for to go boxes so I could just go home and eat. I understand there are a lot of young people working there, but it was just too much for me. The restaurant was slow so I guess they had too much free time on their hands. My server was a super nice guy. He apologized a couple times for his coworkers. I honestly felt bad for him and those who were just trying to do their job in peace. I would go again, but I definitely won't be seated in the back. Or I'll just do carry out. For just myself, my bill was almost $48. I don't mind paying that. I just wish my experience had...