Jack in the Box — Restaurant in Moreno Valley

I am omitting the names of the employees at this franchise location because I feel this is an issue at this location as a whole and not just that of the individual. I recently visited this Jack in the box location which was once a daily stop for me. As I came into the drive thru I noticed the menu with the intercom was missing. Not knowing if the intercom was working, I waited for a moment, said hello a few times, and did not hear a reply. I drive forward to the window and I'm greeted by the employee with: "I was going to answer you next time you need to wait longer." I'm taken back by this greeting, and explain the situation with the menu screen and not knowing because there was no notice, he shrugs as if whatever and continues to be adamant about my waiting longer next time. Thinking, that possibly Jack in the Box may time the order process at the drive thru to ensure efficiency, I tell him I know exactly what I want and that he can take my order there at the window since at this point it would much quicker. He refuses, still stuck on me waiting longer next time. I ask if he is going to take my order, and he proceeded to tell me: "I could just make you go back around" when I asked his name he refused to give it. I did speak with GM, and he did ensure me that I would receive a phone call from the DM however it is now going on 5 days, and I have heard nothing. Whether I visit daily, or I visit once every few months I should be treated with at the minimum presentable customer service. I'm truly disappointed with my recent experience, and will not return until I receive a follow up call as stipulated by the GM from the DM, and the employees at this location begin to show a general knowledge of basic customer service practices. COVID-19 is not an excuse, short staffed is not an excuse. This was a complete failure on the part of this location, and truly not what I would expect from a restaurant that is part of Jack in...

Stopped by jack in the box after work. When I ordered my drink I was informed that they were out of Dr. Pepper would I like any other drink. So I ordered Sprite, the guy taking the order sounded irritated and told me they were out of Sprite and then listed all the drinks they were out of. So my boyfriend ordered a jumbo jack combom and I ordered the blazing cluck deluxe combo with onion rings on the side instead of on the sandwich. Get home and....his jumbo jack bun is hard enough to brake a window and my blazing cluck combo is a sad spicy cluck with barley any sauce no cheese no bacon no onion rings on the side. I call and ask to speak to a manager. The girl who answered the phone informed me there's noanager she's the one in charge. She told me I can call and speak to the manager tomorrow morning she looks to see what time a manager will be in at and informs me there will be no manager until Monday. I asked her... So you guys are working through the weekend with noanager. She said well I'm tomorrow is Sunday...what the what...last I knew Jack in the box is open on Sundays. Also don't y'all need a manager to open the safe to give you tills collect tolls and make change for you guys also to drop your money when your drawer has too many big bills. So of there's no manager y'all just keep full registers all day? Do all the employees have safe access? Just not adding up sound...

Bad experience every single time going thru the drive thru. I live 4 minutes from this location, fries cold n stale. Bread dry, cheese cold (as in not cooked with burger, but thrown on after.) Special orders go in one ear n out the other (grilled onions=u get get reg onions in yur burger; no onions=onions in yur burger)

I would drive the extra time n mile to the other locations.

I walk in to make my order, as the worker tried to swipe my card and failed, I explain to her it usually has problems swiping and asked if she could punch in the numbers instead. The worker called over manager to assist punching in the numbers, the manager(who was really, REALLY rude) (short black hair Hispanic maybe?) came and snatched the card and started aggressively swiping my card to a point it was bending. I afraid it was going to break. So I stopped her and asked politely to enter the numbers in (which they have done at other locations)she snapped back: "we do not enter in card numbers, you probally don't have money in your account."(I know, rude right?!) So to avoid any problems, I left and drove to wells Fargo across the street to get money. Return with my payment and asked to speak to the manager about her unnecessary comment earliar. She ignored me. But the worker apologized for the inconvenience. I didn't get any...