La Michoacana Factory — Restaurant in Moreno Valley

Poor customer service. If you assume you heard your customer correctly but I say that’s not what I said just say it’s a misunderstanding. I wasn’t rude when I realized I was being given the wrong order just asked if that was it. It doesn’t take much to say you heard me wrong, but to make me feel bad because I wasn’t hovering over you to tell you sooner isn’t my job. You don’t know if I was with your back facing me. I wasn’t btw I was distracted and taking to someone while you made the order. You would know the menu better than me. If I made the mistake I would say I messed up and ask you to please do it again. What I ordered matched the photo next to it and there aren’t many items that have a photo, and not all are on the menu; especially the one made by mistake.

Next time just acknowledge it and correct it, doesn’t matter if I said something when I was waiting by the register seeing you bring it that’s when I caught it. If it’s wrong when I saw it was blue and not white that’s how I realized it was wrong. Having an attitude or seeming like it’s too much to do won’t change the fact that I’m either not taking it or asking for a new one. Seems like you have a good thing going, don’t ruin it over misunderstandings, and lack of training. It doesn’t take much to do better. I should’ve listened when others told me similar things with their orders and lack of customer...

I was not allowed in to the store with my service dog, which had a vest as a courtesy. I was immediately asked for her certificate. I informed the lady she can not ask for that as it is illegal. And she said it is legal. Please educate your staff that asking for documentation for a service dog in CA is not allowed under both the ADA and Ca law. If they believe the dog is not a service dog they may ask 2 questions. Is the dog a service animal required because of a disability? What work or task has the dog been trained to perform?…please be mindful of people with disabilities that have a working service dog should...

I have to say that this place is the best place for Mangonada real ice cream. They fill it to the brim. They fill it with all kinds of goodies on top and a really good price. I have tried other La Michoacana and this one is the best by far in all of Moreno Valley, the service in the atmosphere is amazing the folks there are always smiling and always ready to help you and they do it with such a positive attitude very very friendly environment. I will not go to another La Michoacana, thank you guys for all you do. Keep up...