Rice & Spice Thai Cuisine — Restaurant in Moreno Valley

I WOULD GIVE THIS PLACE NEGATIVE STARS IF I COULD!! THEY LOST A CUSTOMER FOR LIFE!!

This review on 12/20/24 based is not on the food which was okayish this time, but the horrible lady at the counter who refused to give me my food. I placed a pick up order and waited for it to be made. When I arrived, I told her I was there for a pick up and she asked me what items I had. I told her my name and what I ordered and she told me they don't have food for me. I told her that that's impossible because I have ordered from here a million times and there is no other restaurant by this name. I showed her my receipt and told her my food times FOUR TIMES and she still claimed that she didn't have my food. I told her I was not leaving because I was charged $31+ on my card and am not leaving empty handed. Turns out she had my food the ENTIRE time (literally bagged and ready to go in front of her) and just because my full name wasn't on the order she wasn't going to give me my food. I'm not sure who that lady was, but I've never seen her before. After I got home I called the store to see when their manager would get it and they said around 8PM. I waited to call and then when I asked to speak to the manager it sounded like THAT SAME LADY from earlier. So I asked to verify if she was the manager and she then proceeded to get rude and hostile with me saying "why are you questioning me, I know my rights, I don't need to verify anything to you." When all I was trying to do is share about my hostility from the wait staff earlier. The "manager" hung up in my face and so I will NEVER be ordering from here ever again!! Such a shame because I thought this place was decent but Miss Pad Thai is a lot better and with a nicer staff it's also on Alessandro and will be the only Thai place getting my money from here on in!! I will NEVER recommend or spend another penny at this establishment ever again!! I wish I knew I way to complain further because the lack of human decency for a paying customer is sickening!! I'll be making sure everyone who I ever recommended your establishment to I will tell them...

Been coming here over 12+ years and haven't had any real issues. But the last couple months since I've gone I've had the rough experience with the manager the heavier set young lady.

Today I came in with a friend of mine, it was his first time trying this place. The server we had (heavier set young lady) took our order and told us the crème cheese ragoons weren't good and she couldn't taste the crème cheese like at Cheesecake Factory, So we opted with the chicken wontons appetizer instead and garlic black pepper chicken for the main course.

Food arrived and wontons still didn't arrive She told us sorry about the wait the girl cooking them is new . No big deal.

They finally arrive and I eat a few and I bite right into a thick long hair fried inside my wonton absolutely disgusting. At this point I lose my appetite and I nicely tell the sever about the issues and even showed her . Instead of taking responsibility and really apologizing. She tells me sorry but you still have to pay for the other meal you started to eat. Mind you I ate half of it and got completely turned off to find out i was eating someone's hair. I refused to pay for anything after her attitude , she made a whole scene and argued with me about how I need to pay since I ate. And instead of being understanding of how nasty that is . She was worried about the money instead. Mind you the play was $13 . It's not about the cost it's principle . I've brought over 100^ people here with my reviews and positive Feedback, I came to this place like plenty times before to enjoy my meal and be satisfied. I didn't want to eat someone's hair but unfortunately I did , and a simple "sorry but you need to pay for the half meal you ate" is a joke . She basically tried to make it seem as if I came here hoping to find a hair in my food and get a free meal.

This place has fallen off sadly , they lost a customer with a huge following . I wouldn't have posted this but the young lady said she didn't care if I did.

I would recommend trying . “This...

This place always has customers so we decided to finally stop in and pick up some food. Wow were we shocked by the food.

First dish was the BBQ pork fried rice. The rice was hard and I'm not sure what about the pork was bbq? I was expecting maybe a special seasoning or cooking preparation but nope it's regular sautéed pork. For nearly 20 dollars I was expecting something more.

Second dish was far more disappointing. The pad see ewe with pork. First they used the same pork as the BBQ pork and I specifically asked on the phone if it was the same pork and they laughed and said no. They clearly used a frozen vegetable medley as the broccoli was still soaked with water. But the worst offense of this dish? They burned it! The whole dish tasted like ASH!!! I immediately threw it away!

Lastly as the poke in the eye at the end of dinner was the mango sticky rice. A personal favorite of mine and this was the worst version. Mango was sour and unripe and not much of it and the sticky rice was old and hard.

Overall wow it must've been a bad night since it was so busy but I can't really excuse it. I waited 45 minutes for really bad food. I would've waited longer for something that tasted...