Starbucks — Restaurant in Moreno Valley

By far one of the laziest Starbucks I’ve ever been too, I was quickly reminded why I began making my coffee at home, unfortunately for me I was all out and was forced to stop by before my long commute. I’m not one for writing reviews but this time I felt compelled seeing that it wasn’t the first time it’s happened at this location. It was about 4:30am on 01/17/25, there wasn’t a lot of customers pretty much none in fact so I went to the drive thru and ordered my usual a “Grande SHAKEN Espresso”. When I arrive at the window I pay for my drink and I can see the person working the drink bar making my drink. As I am observing I could already tell that my drink wasn’t made properly because I was about to be handed something that resembled more an Iced latte. What’s the difference? A significant amount of foam and several ounces of milk. When the barista attempted to hand me the drink I asked if I could have it properly shaken, to which she replied “it is shaken”. Sorry but placing the shaker cup lid on top of the grande cup is not how it’s suppose to be shaken. Making it this way doesn’t create the necessary foam and leaves plenty of room for it to be drowned in milk. I know this because I used to work at Starbucks for several years and I can tell you that this is a shortcut, one that I might be okay with if the line was out the door but seeing that I was the only guest I had no patience for that laziness. After I was assured by the barista that it was shaken I simply asked for a refund because I did not want to go through the hassle of having to explain how the coffee is correctly made. It was only till I asked for a refund that the barista at the window offered to remake it for me, to which I replied “no thank you”. I saw no reason in having them remake my drink if our definitions of “shaken” are different. Now given that it’s happened multiple times here by different baristas, tells me that it’s a store issue and not just a single employee taking shortcuts. I’m sure the staff here will be happy to know that I won’t be returning. Call me petty or whatnot but as a former partner I can say that it doesn’t cost a lot to have a bit of pride in the quality of your work and when you’re paying 6 dollars for a coffee you would at least hope that it’d be...

I knew that once I made my order through the drive through, it wasn’t going to be correct. I couldn’t even review it on the screen because it didn’t reflect on there and she had me move forward. When I got to the window, they forgot half of my order and my coffee was incorrect. They add on what they forgot and remake my coffee…in the wrong size. So I let her know it’s wrong and she says, “What was your order? I didn’t take it”. So then I repeat the order and I still received my coffee incorrectly made. It’s frustrating when you pay so much for coffee and it’s not even correct. And I can’t find how you can leave a review/complaint direct to the Starbucks through the app. Unless someone knows how I can, well...

While at the drive-thru window, the woman working there made a derogatory comment, referring to me as a "Hard R." Such language is not only offensive but completely unacceptable in any professional setting.

Employees should understand the importance of keeping personal opinions and political views out of the workplace, especially when interacting with customers. Regardless of one's beliefs, all customers should be treated with respect and dignity.

I urge Starbucks management to address this issue promptly and ensure that all staff members receive proper training on appropriate conduct and customer service. Such behavior has no place in a reputable establishment...