Wendy's — Restaurant in Moreno Valley

Bad Portions they made Life Threatening Mistake I am writing this review as a serious warning to all parents, especially those managing a child's medical condition. We visited this Wendy's on Moreno Beach Drive and ordered a Kids' Meal for my diabetic daughter, relying on the advertised portion sizes to accurately calculate her carbohydrate intake for her insulin dose. What we received was not just a small portion; it was a dangerously negligent one. The amount of food was a fraction of what was advertised, making our carb count critically low and putting my child at risk for a severe medical emergency. I have attached a photo to this review so everyone can see the shocking discrepancy for themselves. This is not about being short-changed on a few fries. This is about a fundamental failure in quality control that puts vulnerable customers' lives at risk. When a family relies on your company's information for the health and safety of their child, accuracy is not a suggestion—it is a life-or-death responsibility. To the public: I urge you, do not trust this establishment with your family's well-being. Do not give your money to a location that demonstrates such a blatant disregard for customer safety. Do not fund a business that cannot perform the simplest task of providing what it promises, especially when the consequences are this severe. To the management of this Wendy's: Your carelessness is inexcusable. You must understand that your actions have real, life-threatening consequences. We demand that you operate as a humane company, not one that gambles with a child's health. If Wendy’s would like to contact me, I am willing to provide any information possible to help this establishment to help out other customers. And parents. Edited this review just to say that their silence speaks volumes and that they suck at their Customer Service. Don’t care about you. Just your money franchise owner is losing...

I've been doing DoorDash for a while and on the app for Wendy's it requests that we go through the drive thru when it is open, which is NOT good since I nearly got stuck in there when their machines were down so they could only take cash. Since Wendy's is one of the stores where I am required to order and pay, this means I wouldn't have been able to take care of the customer's order.

The other night, though, I ended up being stuck in the drive thru for more than 20 minutes only to have to cancel the customer's order as there hadn't been a sign posted visible from outside of the drive thru saying the store was closing at 9 for upgrades. I was at the order box at 9 but was told it was now closed so I couldn't put in an order. Despite saying I had been waiting for 20 minutes, they refused to help. As I exited the drive thru and parked in front of the restaurant to cancel the order, I could see a customer still inside getting her order... about 10 minutes after the store closed. Yes, I was there for a good half an hour for nothing.

I worked in retail for 9 years - that behavior would've resulted in a write up for me. If I had a customer still inside the store at closing time, I would be unable to kick them out until they are taken care of or a half hour has gone by (and only if the MOD gave the okay. If they had wanted the store closed by 9, they should have closed the drive thru by 8:30 so that they could be sure that they served all the customers that had been there prior to store closing. I would have them been able to get my customer's order as I would have gone inside instead.

Perhaps Wendy's could please stop requesting DoorDash drivers go through the drive thru, which I hate since it's a waste of gas. However, either way, they need to be better at alerting customers to issues with card readers or early store closing times, etc., so as not to trap people in a drive thru for such a long...

Update 4/2024 Came for breakfast at 7:44am on a Saturday. Both diningroom doors were locked. I had to call the restaurant and ask them to let me in LOL. Just know that is the main door is locked to the parking lot, try walking around to the drive thru side as there is another door that may be unlocked.

As a side not to the owner, please renovate your restaurant. Many booths and tables are broken. The tabletops are sticky and the carpet is pulling up from the floor. Your signage is old and should be digital.

Update 8/2023 Service has improved significantly at this restaurant with improvements on many of the issues I mentioned below. The drive thru continues to take a long time however.

As for the inside of the restaurant, it is in serious need of a makeover. Tables are wobbly or broken, seats or torn and the padding is destroyed, and it just looks and smells old and dirty. I would call it the fast food restaurant time forgot.

To the owner: please remodel your store. It needs it badly.

Original review....

Long drive thru times. Food is not hot. Incorrect orders and un friendly service. Burgers look like an elephant sat on them and the bacon fries looked liked they were dumped on the counter and placed back in the container. One positive, the bacon tastes good.

These employees do not care about how the food looks any more. Presentation...